Aztec Solar Inc
About us:
Aztec Solar Inc is a leading solar energy company that provides tailor-made solar solutions to residential and commercial customers across the country. Our commitment to green energy and excellent customer service has been recognized by top industry awards. We are constantly striving to innovate and push boundaries in the green energy sector.
The Opportunity:
We are currently seeking a motivated and energetic individual for the role of a Call Center Agent. This is an entry-level opportunity that allows the flexibility to work remotely or from our office. The individual will be a key part of our customer service team and will play a crucial role in ensuring a positive customer experience.
Job Responsibilities:
Answering phone calls and online queries related to our products and services
Handling customer complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keeping records of customer interactions, transactions, comments, and complaints
Maintaining a positive, empathetic, and professional attitude towards customers at all times
Communicating and coordinating with colleagues as necessary.
Desired Qualifications:
High School diploma or GED required
Strong phone handling skills and active listening
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively.
Nice-to-haves:
Prior experience in the solar industry
Knowledge of customer relationship management (CRM) systems
Additional language skills beyond English
Experience in handling challenging customer service scenarios
Prior experience working in remote roles.
Aztec Solar Inc
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