Gi Group
2024-08-12
Full time
Contrato direto com o cliente
Location: Linda-a-Velha, Portugal
Company: Nestlé Business Services (NBS)
Full-time / Remote
8-hour rotative shifts between 07:00 am and 05:00pm from Monday to Friday
Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS!
Position Summary
A Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users through features via phone, email, chat and social media platforms
A Day in the life of…
Respond to customer queries phone and written channels in a timely and accurate way
Identify customer needs and help customers use specific features
Inform customers of new features, functionalities, and campaigns
Follow up with customers to ensure their issues are resolved
Treat serious and sensitive consumer contacts following the specific guidelines
Ensures Nestlé CES Standard Instructions on consumer complaints handling process is followed appropriately and in a timely manner
Redirect consumers questions to appropriate stakeholders in case we are unable to provide an answer directly
What Will Make You Successful
Fluent Spoken and Written Knowledge on German
Fluent Spoken and Written Knowledge on French
Fluent Spoken and Written Knowledge on English
Ability to adapt tone of voice to different brands and written channels
Experience as a Customer Support Specialist or similar CS role
Customer management orientation
Familiarity with Nestlé industry is a plus
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Attention to details
Experience as a customer support representative or similar CS role
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multitasking abilities
Attention to details
What We Offer
We care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:
Development of expertise in Nestlé’s Shared Services Business
Immersion in a culturally diverse team
Local and International Exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal Card
Flex Benefits – At NBS Lisbon you can chose what benefit is more suitable to you
Make part of the Nestlé Club and get discount in several partners
Company laptop and other equipment according to professional needs
Medical Support available at the Office
E-learning courses and training program to get you where you aim to be
Career progression and possibilities for International Career
#german_lisbon #french_lisbon
Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em https://pt.gigroup.com. Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultu
Industrias Alimentares e das Bebidas
Contact Center
99691
Lisboa – Lisboa
A empresa está autorizada a exercer a atividade de trabalho temporário pelo Alvará 783/15 emitido em 1 de Setembro de 2015 pelo Presidente do Conselho Diretivo do Instituto de Emprego e Formação Profissional. O exercício da atividade de recrutamento e seleção está devidamente autorizada pelo Instituto de Emprego e Formação Profissional, constando do Registo Nacional de Agências, previsto no artº 19º do DL 260/2009, de 25 de Setembro, com as respetivas alterações.
Os candidatos devem ler a Política de Privacidade no nosso web site pt.gigroup.com
Gi Group
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