Jobs for Humanity
Company Description
We are online education platform. We help for youth unemployment India. Who can teach work from home. Any topic.
Job Description
Job Description: Chat Support (Remote)
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements and skills
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Share your updated CV on WhatsApp9079400362
Qualifications
Any Graduation
Additional Information
We are New Learning and we are different
Jobs for Humanity
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Recruitment Activities
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