Stellar Service Management
Responsibilities & Context:
Stellar Service Management is a US-based facility maintenance company headquartered in North Canton, Ohio. We offer a wide range of commercial and residential maintenance services including renovation, plumbing, electrical, HVAC, locksmithing, cleaning, and more. As we expand our operations, we are hiring motivated individuals in Bangladesh to join our remote team.
Job Responsibilities
Onboard new clients and ensure a smooth transition.
Communicate with US-based Clients through texts, phone calls and emails.
Maintain accurate records of all client communications and requests.
Troubleshoot client issues and escalate complex cases to management.
Build and maintain strong client relationships through proactive communication.
Collaborate with internal teams to ensure timely and effective service delivery.
Support ongoing projects and coordinate with team members as needed.
Maintain confidentiality and security of client information
Use business tools and applications efficiently to manage Client-related operations.
Stay updated on industry trends to enhance client experience.
Perform accurate data entry, data analysis, and data management.
Manage and maintain relevant software systems.
Support and coordinate with the team on ongoing projects.
Assist in preparing reports and documentation as required.
Carry out any additional tasks assigned by the supervisor.
Education Requirements:
Bachelor/Honors
BRAC University,Chittagong Veterinary and Animal Sciences University,North South University,IBA, Dhaka University,American International University Bangladesh students will get preference
Experience:
1 to 2 years
Freshers are also encouraged to apply.
Additional Job Requirements:
Age 21 to 32 years
Freshers with strong English communication & Analytical skills are encouraged to apply. ( If you’re not comfortable communicating in English, please do not apply).
The applicants who have experience in the following business areas “USA Property maintenance/ IT Enabled Service, International BPO/ Data Entry Firm, International Call Center” will get priorities.
Must have own PC/laptop with a stable internet connection.
Must be able to work night shifts (aligned with USA – EST time zone).
Should have a disciplined lifestyle and suitable home environment for remote work.
Proactive, result-oriented, and a good team player.
Ability to work under pressure and handle real-time problem-solving.
Multi-tasking skills and familiarity with fast-paced environments.
Must be willing to learn and proactive
Skills & Expertise:
Analytical Skill,Client communication skill,Good English communication skills (verbal and Written),IELTS SCORE 7,Leadership and teamwork,Maintenance Data Analysis and Reporting,Proactive and Positive attitude,Project bidding,Project Management,Sales & Marketing
Compensation & Other Benefits:
Tour allowance,Profit share,Performance bonus,Provident fund
Salary Review: Yearly
Festival Bonus: 2
Six Casual and Six Sick Leaves after the probation period.
Weekly 2 holidays (Saturday & Sunday).
Attendance Bonus.
Leave Encashment.
Company Information:
We are a facility maintenance company based in North Canton, OH. We provide renovation, repair and maintenance services to commercial and residential locations. Our services include landscaping, locksmith, pothole repairs, handyman, concrete, electric, plumbing, HVAC, cleaning, pressure washing, flooring, glass repair, window and door repairs, potholes repair, etc.
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