Client Relationship Manager – Remote

Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at
Job Description
At Experian Health, our employees can shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities.
As a Client Relationship Manager (remote role with travel), you will report to the Client Organization, and partner in building and maintaining trusting relationships, with our customers. Those relationships are focused on overall satisfaction for assigned clients, for all implemented products, ensuring overall satisfaction and revenue protection, through relationship management, client health monitoring and helping identify account expansion opportunities.
You’ll have opportunity to:

Maintain relationships with clients at an operational level, connecting with the client to assist with issue resolution, goals, projects, and delivering product enhancements to align with current needs of the client and future roadmap

Facilitate Quarterly Business Reviews in tandem with Sales, expressing client successes and Return on investment, includes documenting action items and go forward strategy.

Facilitate proactive use of our client Community, driving client adoption for managing support cases, knowledge and product enhancements

Qualifications
Qualifications:

Healthcare Revenue Cycle experience required

Familiar with the broad range of Experian Health products and services

Experience in a Client Relationship Manager role, within healthcare I.T., and management of multiple provider accounts

Provider based background recommended in PAS and PFS related roles

Excellent skills in

or a similar CRM * 35% travel
Benefits/Perks:

Great compensation package and bonus plan

Core benefits including medical, dental, vision, and matching 401K

Flexible work environment, ability to work remote, hybrid or in-office

Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Additional Information
Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Experian