Michael Page
You will primarily be focused on Microsoft technologies and looking to gain further progression, experience and certification in Windows Server and Hyper-V/Failover Cluster Manager/SCVMM environments. VMware experience is essential in order to build, support and maintain customer’s private clouds in line with our stated SLAs and OLAs
Work to ITIL (V4) guidelines with respect to incident, problem and change management
Adopt an approach of Continual Service Improvement (CSI)
Provide in-depth technical support for all current data services
Monitor, review and resolve 3rd line technical support incidents
Oncall/Out of Hours escalation support (based on team rota)
A focus on developing technical routines and instructions to enable minimal escalations and full utilisation of other supporting technical teams.
Ensure the implementation and effective operation of our public and private cloud infrastructures in line with the defined SLAs
Ensure the development of appropriate design and implementations in order to enable the most effective uptime and maintenance of the platforms
Advanced fault diagnosis and complex problem management skills
Develop a technical understanding of the service portfolio and customer solutions
Maintain sound working knowledge of internal and customers OS/applications
Liaise with sales and presales teams to offer advice and guidance for new opportunities and upsell
Remote or onsite installation of services to contract deadlines
Client site visits for consultancy, presales and service review support when required
Assist with development and testing of new services, upgrades & patch release
Provide technical support and guidance to other departments across the business
High level of customer service, retaining technical respect from customers at all times
High level of documentation skills for KB, build, install and training requirements in line with PCI, ISO27001 & ISO9001 accreditations
Training/mentoring of 1st, 2nd line engineers and 3rd line apprentices
Manage integrity of configuration information stored on internal systems and devices
Fantastic opportunity for a Cloud Services Engineer|Join a culture that fosters a culture of collaboration and learning
Microsoft skills, with at least 1 – 2 years of Microsoft Virtualisation experience
Wintel MUST
Hyper V MUST
VMware skills, with at least 1 – 2 years of VMware ESXi / Vcenter experience,
OS installation, deployment, configuration, management, and monitoring tools
Office 365 / Azure AD management experience
Familiarity with server hardware (Dell) and SAN technologies (iSCSI)
Anti-Virus/Protection
Good network knowledge including WAN/LAN topology
Knowledge of Veeam Backup & Replication
A working knowledge of the following technologies would be desirable the role:
Familiarity with Linux (CentOS/ Debian/ Ubuntu) and the CLI
Server hardware – Cisco UCS, HP DL & DellEMC rack and blade servers
Security: Recommending/Applying Security Hardening
Working within Secure environments to SC level
A trusted transformation partner. Supporting you with your cloud, communications, network and cyber security needs.
Some benefits listed below:
Early finish on a Friday
Rewards & Recognition Scheme
Flexible Leave Scheme
Charity Day
Training and Development
Family Friendly Policies
Onsite Gym
Length of Service Awards
Michael Page
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