Cloud Support Engineer – Remote

Would you like to solve technical challenges for our customers?

Are you passionate about ensuring customer success?

Join our Global Support team

Our Team strives to be the most trusted support services partner and to keep our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. Our team delivers managed services for both media and security to proactively maintain quality and protect our customers’ online presence.

Make a difference to our business

As a Cloud Support Engineer, you will solve complex technical issues for our customers. You will proactively reviewing and mitigating risk. You will also minimize any potential service disruptions for some of the top companies in APJ.

As a Cloud Support Engineer, you will be responsible for:

Working unassisted with the customers managing customer incidents and escalations to closure

Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve and report on technical issues

Contributing to the strategic direction of the global support team to develop and implement best practices

Partnering with internal Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform

Do what you love

To be successful in this role you will:

Have 2 years of relevant experience and a Bachelors degree in Computer Science, Telecommunication or related field

Have experience with working on web application issues (HTML, javascript, JSP)

Be well versed in internet protocols such as HTTP(S), TCP/IP, DNS, SSL, network routing and troubleshooting

Be experienced in providing technical solutions and customer-facing support

Have knowledge of technologies in cloud infrastructure eg. cloud compute, object storage, Load balance, Firewall etc

Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders

Demonstrate an aptitude for building trusted relationships with customers and providing guidance to wider team members

Have proficiency in English and Mandarin, the role will required to support Greater-China customers

Work in a way that works for you

FlexBase, Akamai’s Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

Your health

Your finances

Your family

Your time at work

Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world’s most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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Akamai