Collections, Claims & Disputes Accountant with R– Senior Process Associate –Romanian – REMOTE EMEA EU

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Collections, Claims & Disputes Accountant with R– Senior Process Associate –Romanian – REMOTE EMEA EU
Deep understanding of client business, good negotiating skills and market awareness is required from you to become a trusted partner for our customers.

Responsibilities

Examine claims documents received

Examine documents to settle any required adjustments

Review client inquiries regarding open billing invoices, research statements from ceding companies and brokers

Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-core claims processes

Issuing, checking and sending dunning letters / Collection letters

Resolve deductions & disputes

Follow up on accounts and on disputed items

Identify potential claims to be called out and refer to appropriate personnel

Remain abreast of company and industry changes as well as changes in internal processes and procedures

Provide operational support as needed to various business lines, communicate with customers via phone and written correspondence to obtain specific claim information

Work with the Accounting team to book corrections and assure ledger

Support ad hoc requests from Business groups and local units

Provide required monthly reports

Successfully graduating the training plan attached to the position and the tasks;

Updating the working procedures periodically;

Training other team members regarding the daily tasks whenever necessary and requested by the manager;

Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;

Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager

Qualifications we seek in you!
Minimum qualifications

Language level: Romanian C1 & Russian and English B2

Graduate / Post-graduate in Business Management or similar

Anti-money laundering relevant certifications are nice to have

Good Excel, MS Access, Power Point skills, word and experience in VBA will be an added advantage

Previous working experience on OTC – Collections is required

Be a self-starter, highly organized and able to handle multiple priorities and meet deadlines

Good verbal and written communication skills and able to deliver results in time

Working experience with various countries and cultures would be a plus

Insurance Certification/ experience would be a plus

Preferred Qualifications/ Skills

Personal culture and client management expertise.

High motivation and ability to learn.

Ability to work under time pressure.

What can we offer?

Attractive salary;

Stable job offers – employment contract;

Work in a multicultural and diverse environment with employees from over 30 countries

Genpact supports professional trainings and great career development opportunities

Free access to our award-winning learning platform

Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.

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