COLLECTIONS SPECIALIST – REMOTE

COLLECTIONS SPECIALIST – REMOTE, MUST BE IN WESTERN NEW YORK ( WITHIN 1 HOUR OF AMHERST, NY)
Join American Coradius International LLC: A Leading Collections Agency
At American Coradius International LLC (ACI), we pride ourselves on being a reputable, compliance-driven collections agency. Our fun and positive work environment, competitive compensation and benefits package, and abundant growth opportunities make us stand out. With an A+ rating from the Better Business Bureau, we have been exceeding expectations one customer at a time since 1989!
Collector Position Summary:
ACI is seeking commission driven individuals looking for a career as a compliant debt collection professional. We are looking for individuals with sound communication skills who place value on being team players.
Our associates conduct business with respect, integrity, and an unwavering commitment to compliance and operational excellence, placing immense value on our client partnerships and the protection of their brands.
Essential Duties and Responsibilities:

Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances

Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account

Utilizes all available skip tracing tools to establish contact with customers to arrange payment

Review and monitor customer accounts daily to mitigate losses

Take action on accounts needing additional attention under manager approval

Ensure all company policies, procedures, and laws applicable to the position are maintained.

Other duties as required

Qualifications:

High School Diploma required

1 year Customer Service, Sales, Financial Industry or related experience required.

Proven ability to multi-task and work in a demanding environment

Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections

Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar

Active listening skills and an ability to influence others

Proficient computer skills using Zoom, Microsoft Word and Excel

Ability to embrace a team environment and a culture of continuous improvement

MUST have a smart phone with the ability to download applications for remote work purposes.

What We Offer:

Competitive wage with unlimited financial growth through an uncapped monthly bonus

A professional and stable employer dedicated to your success

Growth opportunities—we are always looking for future leaders

Great schedule—NO weekends, NO late nights. A healthy work-life balance

Comprehensive benefits package, including various medical plans, dental, vision, life, accident, and disability insurance options

Generous paid vacation time, paid personal/sick time

401K with employer match

Paid holidays

A supportive team that cares about your success. We will collaborate with you until you reach your potential, which sets us apart from other employers. We understand that takes time!

Salary: $16.00 – $17.00 per hour + Monthly uncapped bonuses
Expected hours: No less than 37.5 per week
Weekly day range:

Monday to Friday

No weekends

Work Location: REMOTE
Benefits:

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discount

Flexible schedule

Health insurance

Health savings account

Life insurance

Opportunities for advancement

Paid sick time

Paid time off

Paid training

Referral program

Vision insurance

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. EOE
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American Coradius International