ScanSource
Description :
SUMMARY:
The Commissions Inquiry Specialist is responsible for the research and resolution of Commission Inquiries. Demonstration of a basic knowledge of all supplier processes. Communication with both Partners & Suppliers in regards to inquiry status and resolution with guidance from the Commission Inquiry Coordinator.
ESSENTIAL FUNCTIONS: Includes the following:
Receives commission inquiries from Partners via different forms of communication (email, phone, web inquiry, etc) and logs them into the issue-tracking database for tracking actions necessary to resolve issue
Performs all necessary research to resolve each commission inquiry. This includes checking current & previous supplier commission reports, various internal databases, supplier portals, contacting the Supplier involved. Coordination with Senior Commission Resolution Specialist for further research
Communicates with Senior Commission Inquiry Specialist, Partners and Suppliers throughout the research cycle until the issue is resolved
Proficiency in working in fast-paced , complex, dynamic, multi-cultural business environment
Excellent organizational and time management skills in a fast paced environment
Attends job related training, as well as, seminars that would enhance job performance
Performs other assigned tasks as required
Back-up to Senior Commission Inquiry Specialist
Remote opportunity, but must be able to work central time zone.
Supervisory Responsibilities: None
Key Working Relationships: Partners, Suppliers, Internal Colleagues, Sr. Commission Inquiry Specialist, and Commission Inquiry Coordinator.
EDUCATION / EXPERIENCE & OTHER PREFERRED QUALIFICATIONS:
The preferred qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.
Customer service experience a plus
Positive attitude regardless of situation
Email and Office etiquette a must
Quick leaner of Microsoft Office Applications and any ERM Software
Excellent communication skills
Office experience a plus
Telecommunications experience a plus
Ability to work within a cooperative team environment as well as the ability to work independently
Compensation:
Compensation Range: $50,000-$55,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
ScanSource
You must sign in to apply for this position.