Community Manager (Remote/ Work From Home, Dayshift, Malaysia-based)

Fancy connecting with people from all walks of life and helping them with what they need? Do you consider yourself to be systematic, efficient & meticulous?

If you’re someone who’s fantastic at supporting teams and love administrative work, you wouldn’t want to miss this opportunity.

[About Our Company]

Our team is on a mission to create the best learning experience when it comes to Science tuition.

We’re constantly pushing back against traditional teaching practices that no longer work as well in this day and age. Lessons at The Pique Lab are designed based on pedagogical research, data-driven methodologies and has a purpose: they infuse plenty of joy in learning, shorten learning curves and help students develop a genuine appreciation for Science.

Our team of over 70+ members spanning across 3 countries (Singapore, Philippines and China) operates in an open, fast-paced, flat environment where every team member is known for their competencies & skills, rather than their job titles.

[The Role]

We’re looking for a meticulous & bubbly administrative partner who is capable of taking care of our customers’ needs and developing our community into a prosperous one.

As a Community Manager, you’ll be working in a fast-paced start-up environment where you’ll provide timely operational support to the team from the comforts of your home. Being successful in your role means that our operations can run like clockwork and our customers feel well-supported throughout their experience with us.

High-level Responsibilities:

Delighting Our Customers: Build rapport with our customers, attend to their feedback & enquiries attentively via phone & text and recommend suitable courses based on their needs.

Performing Operational Workflows: The gamut runs from working cross-functionally with internal teams to updating our websites’ schedules to preparing waybills for our courier service.

Enhancing Operational Excellence: Analyse business processes, design sound protocols and develop comprehensive documentation.

With so many companies to pick from, what’s really in it for you to join us? * Never A Dull Day With Us: From managing relationships with customers to designing customer experiences, this role will give you plenty of opportunities to put your skills to the test.

Growth Is The Only Constant: You’ll pick up plenty of valuable skills that will help you hone your craft as a professional supporter – from impeccable organisation to negotiation to supernatural anticipation. We invest heavily in technology & you’ll learn how we leverage on tech effectively to manage customer experiences.

Be Part Of A Team That You’re Proud Of: We’re a young team (averaging at 26) who are insanely passionate about our craft and work together like a close-knit family. You’ll join us at a pivotal movement where we scale rapidly & this means more opportunities and career growth for you!

[The Type Of Person We’re Looking For]

Personality

Patient & Personable: Dealing with customers with varied expectations is part and parcel of the job. You’re ideally someone who has a warm personality and are able to connect easily with people.

Strong Attention To Detail: You need to be highly meticulous and always have a habit of checking your work before submitting.

Humble & Always Strive For Improvements: You need to be someone who is receptive to feedback, able to learn from them and pursue excellence in your line of work.

Skills

Excellent Command of the English & Language: You should be able to communicate effectively with our customers in written & spoken English.

Working Knowledge of Microsoft Excel & Google Suite: You should be comfortable working with data and modern productivity tools.

Strong Analytical Skills & Forward Thinking Ability: You need to be able to anticipate needs, analyse issues swiftly and offer sound recommendations when required.

Excellent Organisational & Time Management skills: You need to be able to prioritise tasks and meet deadlines effectively.

Education

Minimum Bachelor’s Degree in any discipline from a top university.

Infrastructure

Minimum 10Mbps internet connection.

[How We Take Care Of You]

Being a Community Manager at The Pique Lab isn’t always easy. It requires resilience, resourcefulness and a strong desire to go the extra mile. In return, we take good care of you so that you can put your best work forward.

Above-Market Remuneration: MYR 5,000 (upon confirmation) fixed monthly salary

Training Allowance: MYR 4,000/month with a MYR 3,000 completion bonus

Full-time Remote Work (you no longer have to stress over traffic, work anywhere you like!)

Career Growth Opportunities

Mentorship, Training & Regular Feedback

Medical, Dental & Vision Benefits

Technology & Work-from-Home Benefits: 13” MacBook Pro computer, 27” External Display & Peripherals

Generous Leave Package: Paid Vacation Leave + Medical Leave + Compassionate Leave

Work From Home Care Packages

[Work Information]

Working Arrangement: Remote/ Work From Home

Engagement Arrangement: Self-employed, Contractor

Work Days: 5-day Work Week (Dayshift, Malaysia Time)

1 Weekday: 12PM to 7PM

2 Weekdays: 12PM to 9PM (includes 1-hour dinner break)

2 Weekends: 8AM to 4PM & 8AM to 7PM (includes 1-hour lunch break)

The Pique Lab