Contract Programmer (Bid Ref 51308-1)

– Serve a contract assignment under InfoTech’s headcount, full-time second to serve the TD;
1) To act as helpdesk engineer in providing helpdesk call service and troubleshooting of PC problems;
2) To carry out client software rollout, PC health checking and performance tuning;
3) To provide support of eCert for CMSG
4) To provide troubleshooting support on OA system including Electronic Document Management System (EDMS); and
5) To perform other duties assigned by SE/IT or his delegates.
Yrs of Total Post-Quali Exp 5.0
Yrs of Relevant Exp 2.0
Requirements 1) Proven work experience in supporting OA service in HKSARG is preferred (in particular in Windows 10, Lotus Notes Client, CMSG, Microsoft Office support, Zenwork Remote Management);
2) Responsible to answer telephone hotline and co-ordinate with other helpdesk colleagues
3) Required to travel to/station at various TD sub-offices and remote offices for on-site support;
4) To manage and monitor media degaussing service with vendor;
5) On-shift working may be required;
6) Good communication skill, particularly on call service is an advantage.

Technical Skills:
. At least 5 years’ experience in Lotus Notes Mail Admin. & Technical Support (LNM);
. At least 5 years’ experience in PC LAN Support (PLS);
. At least 5 years’ experience in Windows 7/8/10 (W10).

Non-technical Skills:
. At least 5 years’ experience in work with the Government (GOV);
. At least 5 years’ experience in helpdesk call handling (HDT).
– Bachelor’s degree/Higher Diploma in Computer Science, IT or equivalent;
– At least 5 years’ post-qualification experience in which at least 2 years’ relevant experience in a similar post and in a comparable capacity.
Work Outside Current Location N/A
Last Update 24 Sep 2024
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