Vivid
About Vivid
Vivid Money is the first mobile banking app that combines all your daily money needs in one app. Whether it’s spending, saving, or investing – Vivid offers an easy, flexible, and transparent solution to grow your money. Vivid is ground breaking and has managed to reach over half a million users in only two years.
We want to be more than just a name on your CV. We strive for the talent to achieve the full potential and beyond, providing the tools to learn and develop within our fast-growing company. We encourage you to challenge the status quo and bring in your own ideas and opinions. We want to be a playground to try new things, make mistakes and learn from them.
We are currently looking for Customer Support Specialists (f/m/d) to join our Team!
What you will do
Answering customer’s requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English
Being our customers voice by sharing their feedback and reporting their issues
Collaborating with our different teams and having direct impact to improve our Product
Representing Vivid Money and build a trustful relationship with our customers
Requirements
Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with SMEs
Exceptional problem-solving and decision-making skills
Good observational skills for process and product improvement
Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English
Capable of managing multiple tasks and thriving under pressure in a dynamic environment
Comprehensive knowledge of SME banking products, services, and processes.
Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break.
Benefits
Opportunity to participate in the creation of a new and innovative company
Great working atmosphere in a motivated and dynamic team
Opportunities to learn and grow together with the company
Vivid
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