Recruitment Apple Lovers
Recruitment Apple Lovers is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Slovenia. The successful candidates would support customers of financial services company.
Position: Customer Care Specialist with German
Location: Remote/work from home in Slovenia
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
Navigate internal and external documentation and resources to provide world-class service
Identify and escalate priority or unresolved issues to appropriate internal teams
Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
REQUIREMENTS:
Native or fluent in German, both verbal and written
Residing in Slovenia and being able to take on a job legally without the company’s support
Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
Experience in Customer Support, and technical support, especially with a help desk or other IT functions
Ability to go through a background check
Strong abilities to work independently and as a remote team player
Problem-solving and critical thinking skills
Adaptable and flexible, demonstrating abilities to work with process and information changes
Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office).
OFFER:
Excellent remuneration package based on experience, skills and performance
Indefinite contract
Private health and life insurance
Fully remote work from Slovenia
A dynamic and creative team with a positive and friendly atmosphere
Good work environment – the employer can show off great reviews from their employees
Guidance and tools to reach your full potential.
Recruitment Apple Lovers
You must sign in to apply for this position.
