Key responsibilities
We’re proud to shake up the traditional codes of brand merchandising by offering our clients a complete A-to-Z solution.
From brand strategy, we design, source, and deliver customized, authentic products that truly bring brands to life.
Our team of experts continuously work to offer the latest trends in merchandising, optimized logistics solutions, and high-performing e-commerce services.
Our ambition: to create authentic connections between brands and people.
As a Customer Excellence Agent, you are the key point of contact to ensure customer satisfaction across our various online shops. You will manage post-order support, efficiently resolve issues, and collaborate with logistics and technical teams to ensure a smooth and seamless customer experience.
Respond to customer inquiries and complaints related to online orders (delivery, returns, product issues, payments, etc.).
Provide concrete, personalized, prompt, and professional solutions.
Work closely with the warehouse and logistics partners to ensure timely and successful deliveries.
Follow up on incidents until they are fully resolved.
Identify recurring issues and escalate them to the technical team or relevant departments.
Contribute to the continuous improvement of our processes and service quality.
Hard skills
Soft skills
Good to know
N+1 Management Style:
Direct Manager: François Van Derton
Career Progression Opportunities:
Potential growth into coordination or quality-focused roles.
Benefits & Culture:
Company Values
Kick and Rush continues to grow in a constantly evolving environment, where industry standards and trends are constantly redefined and digitalized.
Our values not only shape the DNA of our company but also influence every aspect of our service:
Reliability: We build trust through consistent and rigorous performance.
Customer Focus: We create unique brand experiences that delight our clients.
Team Spirit: Together we go further-collaboration is at the heart of our collective strength.
Pioneering Mindset: We value creativity that leads to innovative solutions.
Passion: Free your mind, and anything becomes possible.
Candidate Selection Criteria:
Experience:
You have previous experience in after-sales service, customer support, or e-commerce order management.
Soft Skills
You are organized, logical, and detail-oriented.
You show empathy, patience, and can reassure clients.
You are capable of prioritizing requests without stress.
You enjoy learning, progressing, and are proactive in finding solutions.
You are comfortable communicating both verbally and in writing, in French and English.
Hard Skills
You are confident using digital tools: email, Hubspot (CRM), Odoo (ERP), Office 365, and e-commerce platforms.
Work condition:
Hours: 8:30 AM – 5:00 PM, Monday to Friday
Hybrid Work Model: 3 days in-office / 2 days remote (after 3 to 6 months)
Salary & Benefits
Competitive base salary
Structured internal training program
Medical insurance (after 1 year of service)
A dynamic, fast-growing environment with strong, recognized e-commerce brands
A central role in the post-purchase customer journey, with real impact on customer satisfaction
A collaborative, caring, and solution-oriented team
Career advancement opportunities toward coordination or quality roles
Recruitment Process
Initial conversation with Ruella, Talent Acquisition Specialist at MeetYourJob
First in-person interview with François
Second video interview with Anne-Laure
Third in-person interview with the full team
Job offer
Here we go!
Careerhub
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