Customer Happiness Agent (Part-time; 3-day work week; Remote work)

Job Description
Job Overview
As our Customer Happiness Agent, you’ll be the superhero of our daily food delivery operations, swooping in to save the day with exceptional customer support! Armed with strong analytical skills and a keen eye for detail, you’ll tackle challenges with a smile and a sprinkle of cheer. Your mission? To make our customers feel like they just won the food lottery while implementing brilliant business strategies that keep our service as delightful as dessert!
Key Responsibilities

Handle daily communication and follow-ups through various channels (WhatsApp, phone, email, social media)

Provide outstanding customer service, addressing inquiries while maintaining a high level of responsiveness.

Manage orders and ensure accurate processing of daily food delivery operations

Engage in operational and business processes with a focus on manual execution

Perform administrative duties, including payments, order entry, database management, and website updates

Produce essential documents such as kitchen sheets, delivery labels, and customer sheets during weekly closing processes, ensuring accuracy and attention to detail

Collaborate closely with kitchen and logistics teams to guarantee accurate meal plan deliveries

Gather and share customer feedback with the CX team to help improve processes and enhance the overall customer experience.

Requirement

Experience in Customer Support

1-2 years of working experience in a similar environment

Proficiency in MS Office, including completing forms, extracting data from dashboards, and reporting summaries

Excellent communication skills in English (Arabic is a plus)

Strong organizational skills and proficiency in administrative tasks

Must be a UAE resident who has valid visa to work in the UAE

Hands-on approach with flexibility for early morning and rotating weekend shifts

Ability to endure immense work pressure and be dependable

Highly motivated team player with good communication skills

Work Location

Enjoy the flexibility of remote work, but you must be based in the UAE to join our fun-filled adventure!

Working Hour

Shift based on Fri-Mon (3-day work week)

UAE Time: 9am to 6pm

Actual working days and hours are subject to change based on the business needs

What We Seek: The Heart Behind the Expertise
While skills can be learned, it’s your unique spirit that distinguishes you from others. If you resonate with our mission, we would love to connect with you. * Flexible Thinkers: You don’t just accept change; you embrace it. The fast-paced nature of our workplace invigorates you.

Communication Advocates: You appreciate the value of honest dialogue and are willing to both provide and receive constructive feedback to foster collective growth.

Driven Innovators: You offer more than just expertise; you bring enthusiasm and a commitment to making a positive impact each day, alongside a like-minded team.

Before you click ‘apply,’ take a moment to reflect. Do these principles reflect your own? Is this the team you’ve been seeking? If you confidently answer ‘YES,’ we can’t wait to learn more about you!
Benefits
For Every Member of Our Team:

Enjoy a 3-Day Work Week: Experience a balanced schedule that promotes well-being.

Meal Plan Discounts: Benefit from discounts on our meal plans at all entities!

Express Yourself: Feel free to showcase your style—accessories, hair colors, and tattoos are embraced!

Convenient Location: Easily access our office, conveniently situated near an MTR station and well-served by public transport!

Share Your Ideas: Voicing your thoughts and putting them into action is encouraged. Embrace innovative thinking!

Supportive Environment: Experience a culture that values appreciation and supports you in being your authentic self.

On-the-Job Training: Get the skills you need while having a blast!

Joining Nutrition Kitchen means becoming part of a young, dynamic, and innovative team that is revolutionizing the way people eat. If you are an ambitious, passionate, and driven individual, we would love to hear from you.
Welcome to Nutrition Kitchen!
We’re thrilled to be the leading healthy meal plan provider in Hong Kong, Singapore, and Dubai! Since our launch in July 2015, we’ve embarked on an exciting journey, delivering over 4,000,000 delicious meals to our wonderful customers!
At Nutrition Kitchen, we make healthy eating a breeze with our high-protein, calorie-controlled meal plans. Our customers love the flexibility to choose from 1-week, 2-week, or 4-week options, whether for one-time orders or convenient subscriptions. They can select from “Regular” or “Small” sizes and mix and match breakfast, lunch, and dinner, all delivered right to their doors each day!
Our menu features a delightful array of options, including “Low Carb,” “Balanced,” and “Vegetarian,” crafted with care and attention. Each meal is freshly prepared daily in our vibrant kitchen and delivered by our trusted partners. With six rotating menu cycles and over 90 scrumptious meat-based dishes, we’re dedicated to keeping things exciting and fresh, always incorporating your feedback!
At Nutrition Kitchen, we believe that healthy eating should be accessible and enjoyable for everyone, especially busy individuals. We’re here to provide chef-prepared, nutritious meals that make healthy living easy and fun. As leaders in our field in Hong Kong and Singapore, we’re excited to have recently expanded to the United Arab Emirates. Our mission is to continue this joyful journey by broadening our product offerings in key markets and exploring new opportunities globally. Join us in celebrating health and convenience together!
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