about the role
This position will give you the possibility to provide the first level of support (L1), as per Service Level Agreements and internal processes, to both French and international customers on a wide range of technologies namely, Hosting, Messaging, Security Solutions and networking technologies.
The role and responsibility of the L1 team member is to analyse and troubleshoot customer incidents raised by our customers themselves (Reactive Support) or by monitoring activities (Pro-active Support) and provide the first level of support. In case the issues cannot be resolved by L1 team, you will have the possibility to work with our L2 support team or even our L3 Engineers team located in France and throughout the world.
To Perform remote monitoring activities on servers, platforms, and relative equipments so as to identify potential impacts on customers IT solution and solve them accordingly
To manage incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.
To analyze these issues and to fix them using the tools, and processes available.
To participate in the evolvement of the processes taking into account customer requirements.
To work closely with the monitoring team located in Mauritius or France
about you
Technical Skills :
Good Knowledge of Unix/Linux and windows
Good Knowledge of TCP IP, SMTP/POP3, DNS, Proxy, etc
Good knowledge of Networking.
Ability to work under pressure and to deal with multiple tasks.
Good IT/communications background with analytic and problem solving skills.
Excellent PC skills and application knowledge.
additional information
Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
Professional development: training programs and upskilling/re-skilling opportunities
Career growth: Internal growth and mobility opportunities within Orange
Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
Reward programs: Employee Referral Program, Change Maker Awards
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Orange
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