We are currently recruiting for a temporary inbound Customer Service Advisors to work for The Care Quality Commission.
Working Monday to Friday you will be required to work 37 hours per week between 9-5. With a competitive hourly rate of £10.96 per hour, office hours and the convenience of working from home, this is an excellent opportunity for someone looking to work within a government department.
The purpose of this role is to provide a quality support, advice and guidance service to both internal and external customers contributing to the improvement of road safety, environmental standards and the reduction of vehicle crime.
Assignment: 9 Months with the possibility to extend
Rate of Pay: £10.92 per hour
Hours: 37 per week, Monday – Friday
To deliver a wide range of work, the CQC strongly believes in a team effort and relies on talented people with a wide range of skills and experience. That’s where you come in!
You will build good working relationships both internally (with your team and peers) and externally.
Duties include, but are not restricted to:
Handle inbound customer contact consisting of telephone calls and email correspondence
Deliver a consistent and productive service to both internal and external customers.
Ensure all administrative work is completed and recorded accurately.
Use information resources to support customer service.
Keep up to date with current procedures and practices.
Work effectively as part of a team, participate in team meetings and contribute towards staff engagement plan.
Promoting and respecting team working ethics by building good working relationships using co-operation and discussion.
Good written and communication skills
Ability to handle challenging enquiries
Basic computer literacy skills e.g. keyboard, word processing skills and Microsoft applications
Prioritise workloads to aid productivity
Experience in a customer facing environment
Manage time effectively
Please not you will e required to pass a Basic DBS for this role
Please apply below!
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