Capita Ireland are recruiting Customer Service Advisors to join our team, working from home
You’ll join a small, friendly and dedicated team to support our clients customers with general enquiries and ensure a positive impression and proactive service is provided at all times.
You’ll work across Monday to Sunday between the hours of 8am to 8pm, 40 hours per week.
The start date for this role is Monday 11th August, please only apply if you are available to start on this date.
Job title: Customer Service Advisor – Remote – Immediate Start
Job Description:
What you’ll be doing:
Handle a high number of customer queries via telephone, up to 60 calls per day.
Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
What we’re looking for:
Previous experience working in similar environment
Being highly methodical with a thorough attention to detail
Strong communication skills and the ability to build rapport with all callers
Having excellent organisational skills
Having the ability to work to stringent customer service SLA’s and KPI’s
Demonstrating confidence and the ability to communicate clearly and effectively
Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
Bringing a proactive attitude with the ability and ambition to develop role in the future
What’s in it for you?
You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.
€28,08 per annum
22 days holidays plus the opportunity to purchase additional leave
access to Wrkit – giving you access to lifestyle savings, & discounts
cost of eyecare vouchers for eye examinations and money towards glasses if required
access to Capita pension scheme
access to Employee Assistance Programme
life Assurance Benefit
cycle2work scheme….and plenty more
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application and complete our assessment process so that we can find out more about you.
If successful in our first recruitment stage, you will be invited to an assessment centre, which is typically held on a Wednesday in our office in Little Island.
#CEOFFICEHIGH
Location: Dublin
, Ireland
Time Type: Full time
Contract Type: Permanent
Capita
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