Workforce Hrvatska is part of the Heads Adriatic group, a regional employment agency that cooperates with over 1,000 clients and 12,000 employees daily. We regularly provide various services in the field of human resources; from assistance in recruitment, external employment and on-site management, legal regulation, payment calculation, outsourcing of the recruitment process or international labor mobility. With the high professionalism and dedication of our colleagues, we continuously encourage the development of our clients’ business by providing high-quality, flexible and comprehensive HR support.
For our client, a company providing customers experience services, we are looking for a motivated candidate to join their expanding team in the position of
Customer Service Agent – remote (m/f)
Location: remote
Job description:
Handle customer inquiries related to orders, deliveries, cancellations, returns, refunds, and product issues
Manage tickets via email, contact form, calls and occasional live chat
Support customers over the phone during hotline hours (Mon-Fri, 9:00-18:00)
Process refunds and handle claims in the ERP system
Respond to questions about discounts, gift cards, and vouchers
Communicate exclusively in the customer’s native language
Requirements:
Fluent in German / Dutch / Swedish / Danish / Finnish / Czech / Italian (B2-C1 level)
Strong written and verbal communication skills
Experience in customer service or e-commerce is a plus
Reliable, solution-oriented, and a great team player
Comfortable working with digital tools and systems
What the company offers:
Indefinite contract with probation period of 6 months
A dynamic and international working environment
Flexible working hours and remote options
Training and support from an experienced team
Opportunity to grow within a fast-moving, customer-focused project
If you are interested, please apply by clicking on the button below.
We appreciate and value every applicant, however, only the candidates who meet the criteria will be contacted.
Posao
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