Customer Service for English Enrichment Centre (Remote)

At Write Edge, we specialise in providing high-quality English and Writing tuition classes for Primary and Secondary school students in Singapore.

The English enrichment centre was founded in 2014 with a vision to deliver exceptionally effective lessons that help to build a strong foundation in the English language and nurture writing skills in young students.

From just 12 students and 1 branch in Lorong Ah Soo, Singapore, Write Edge has since expanded to 7 physical branches, 1 online arm called WELearn and also offers online classes to students in Malaysia.

With decades of combined teaching, curriculum and education management experience, we’ve got a well-seasoned team at the helm. We work very hard to help our students have the best experience at Write Edge and take great pride in what we do.

Our Vision: To be Singapore’s Leading English and Writing Enrichment Specialist
Our Mission: To make the Mastery of English and Writing possible for every student

Careers

Job Description

It’s an exciting time for Write Edge as we enter our next phase of expansion. For us to continue delivering the best customer experience for our students and parents, we are looking for driven and resourceful individuals with warm personalities to join us as a Full Time Customer Service Associate (Remote).

As part of our Customer Relations team, you can expect to receive hands-on experience with mentorship in a fast-growing SME.

You can expect to:

Attend to incoming phone/ WhatsApp/ email enquiries

Provide professional course consultation and excellent customer service to prospective customers

Communicate and coordinate with customers and internal stakeholders in ensuring prompt follow-up and closure for all enquiries

Proactively build, maintain and enhance relationships with students and parents over online platforms

Provide support to the Teaching Team (Deployment, Timetabling, Relief Teaching)

Perform a variety of administrative duties in support of the day-to-day operations

Ensure the safety and appropriate behaviour of students at the centre

Perform any other duties and responsibilities as and when assigned by management.

You should be:

Proficient in Google Docs, Sheets, Microsoft Office and technology in general

Knowledge of and experience with Google Classroom, Class Dojo and Zoom would be an advantage.

Able to multi-task, and adapt to a fast-paced and changing work environment and resilient under pressure

A great problem-solver with quick reactions and is meticulous with details

Possesses emotional maturity and have a great interpersonal skills with verbal and written English proficiency

An accountable and responsible team-player, able to work with minimal supervision

Able to portray oneself as an extension of the company – an English and Writing specialist through one’s attire and speech professionally

Additionally, to be a Centre Manager, you should also:

Have at least 1- 2 years of relevant working experience

Exhibit leadership qualities

Have some project management experience, will be an advantage

Location(s): Online

Work Hours:

4 weekdays and 1 weekend / 2 weekdays and 2 weekend

Weekdays: 1pm – 10pm

Weekend: 830am – 630pm

Working days will be fixed, assigned at the point of offer based on candidates’ experience and company needs.

Read more about how it is like to work at Write edge here: https://tinyurl.com/WEglassdoor

Application Instructions

Please apply for this position by via the following link:

InternSG