It’s an exciting time for Write Edge as we enter our next phase of expansion. For us to continue delivering the best customer experience for our students and parents, we are looking for driven and resourceful individuals with warm personalities to join us as a Full Time Customer Service Associate (Remote).
As part of our Customer Relations team, you can expect to receive hands-on experience with mentorship in a fast-growing SME.
You can expect to:
Attend to incoming phone/ WhatsApp/ email enquiries
Provide professional course consultation and excellent customer service to prospective customers
Communicate and coordinate with customers and internal stakeholders in ensuring prompt follow-up and closure for all enquiries
Proactively build, maintain and enhance relationships with students and parents over online platforms
Provide support to the Teaching Team (Deployment, Timetabling, Relief Teaching)
Perform a variety of administrative duties in support of the day-to-day operations
Ensure the safety and appropriate behaviour of students at the centre
Perform any other duties and responsibilities as and when assigned by management.
You should be:
Proficient in Google Docs, Sheets, Microsoft Office and technology in general
Knowledge of and experience with Google Classroom, Class Dojo and Zoom would be an advantage.
Able to multi-task, and adapt to a fast-paced and changing work environment and resilient under pressure
A great problem-solver with quick reactions and is meticulous with details
Possesses emotional maturity and have a great interpersonal skills with verbal and written English proficiency
An accountable and responsible team-player, able to work with minimal supervision
Able to portray oneself as an extension of the company – an English and Writing specialist through one’s attire and speech professionally
Additionally, to be a Centre Manager, you should also:
Have at least 1- 2 years of relevant working experience
Exhibit leadership qualities
Have some project management experience, will be an advantage
4 weekdays and 1 weekend / 2 weekdays and 2 weekend
Weekdays: 1pm – 10pm
Weekend: 830am – 630pm
Working days will be fixed, assigned at the point of offer based on candidates’ experience and company needs.
Read more about how it is like to work at Write edge here: https://tinyurl.com/WEglassdoor
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