The House Of Mercier
The House of Mercier is excited to offer an exceptional opportunity for individuals to join our team as a Customer Service Representative for American Express. This fully remote position allows you to work from anywhere in the world, making it an ideal choice for those seeking flexibility in their careers while being part of a prestigious brand. As a Customer Service Representative, you’ll be the first point of contact for American Express cardholders, assisting with inquiries and providing outstanding service. You will play a vital role in maintaining the high standards of American Express by delivering knowledgeable support that enhances the customer experience. We are looking for dedicated and enthusiastic individuals who are passionate about customer service and ready to represent a leading financial services organization.
Responsibilities
Engage professionally with American Express cardholders through various channels (phone, email, live chat) to assist with inquiries related to their accounts and services.
Provide accurate and timely information regarding transactions, rewards, and account features to enhance customer satisfaction.
Effectively handle customer complaints and issues with empathy, working towards a positive resolution each time.
Document interactions accurately and efficiently for quality assurance and service improvement purposes.
Stay updated on American Express products, services, and policies to provide the best possible assistance to customers.
Collaborate with team members to share insights and strategies that enhance the overall customer service experience.
Requirements
Strong communication skills in English, both verbal and written; proficiency in additional languages is a plus.
Previous experience in customer service is advantageous but not mandatory; a willingness to learn is essential.
Ability to handle challenging situations with professionalism and demonstrate problem-solving skills.
Strong interpersonal skills and the ability to establish rapport with customers quickly.
Basic computer proficiency and the ability to navigate customer service software.
Reliable internet connection for remote work and the ability to manage time effectively.
Flexibility to work various shifts, including evenings and weekends, as needed to meet customer demands.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources
Stock Option Plan
The House Of Mercier
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