Channelwill
All-in-one eCommerce Solution Platform.Making Commerce Better for Everyone. Tired of switching from one app to another when we tried to manage our Shopify store in 2016, we founded #Channelwill from then on, which now is a Specialized #Ecommerce solution platform. Today we have helped 420,000 #Shopify merchants build multiple extraordinary stores and generate hundreds of millions of dollars in revenue. Your success is our success. #Channelwill is where we harness the combined power of our solutions, with the ultimate mission of boosting sales for your eCommerce business. Making #Ecommerce Better for Everyone!
The Role
We are one of the leading e-commerce solutions providers from Shopify, committed to delivering top-notch services and support to our valued clients. As part of our continued growth, we are seeking a dedicated and experienced Customer Support Representative to join our dynamic team.
We are looking for an experienced Customer Service Representative (Full-time Non-voice – Remote work)
Responsibilities:
Respond to customer inquiries and provide technical assistance in a timely and professional manner.
Address customer concerns, resolve issues, and ensure high customer satisfaction levels.
Troubleshoot and provide solutions for technical problems related to our own Shopify applications.
Multitask effectively, managing multiple customer interactions simultaneously while maintaining quality support.
Demonstrate exceptional communication skills to ensure clarity and precision in all customer interactions.
Collaborate with other team members to share knowledge and provide continuous improvement suggestions.
Maintain a detailed record of customer interactions, issues, and resolutions for reference and reporting purposes.
Ideal Profile
You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Ecommerce / Marketplaces, FinTech and IT Services industry.
You possess excellent interpersonal as well as written and verbal communication skills.
You are adaptable and thrive in changing environments
You are a strong team player who can manage multiple stakeholders
You pay strong attention to detail and deliver work that is of a high standard
What’s on Offer?
Leadership Role
Fantastic work culture
Opportunity within a company with a solid track record of performance
Channelwill
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