Customer Service Representative -REMOTE

Alpha CX is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including ecommerce, fintech, and medical. With a team of highly trained and experienced professionals, Alpha CX is committed to delivering consistently high-quality customer interactions that drive customer satisfaction and loyalty.
If you are interested in this position, please fill in the link and we will contact you later:
https://forms.gle/tnVZ8CV3GEn1dz7b8
If the link cannot be opened, please send your CV and a Viedo to this email：
(please choose one of the two application methods, link or email, we will give priority to link applications):
Email sending format:
1. Name
2. Apply for a position
3.source：snaphunt
4.Viedo(Must have )
The Role
You will be responsible for :

Handling inbound calls and emails in a professional manner.

Resolving customer inquiries and requests and ensuring strong customer satisfaction.

Working with various internal teams to ensure prompt and accurate order processing and delivery.

Escalating customer feedback as required.

Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.

Supporting the sales team key planning and operations tasks to support the overall objective of the business.

Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.

Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.

Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.

Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

If you are interested in this position, please fill in the link and we will contact you later:
https://forms.gle/tnVZ8CV3GEn1dz7b8
If the link cannot be opened, please send your CV and a Viedo to this email：
(please choose one of the two application methods, link or email, we will give priority to link applications):
Email sending format:
1. Name
2. Apply for a position
3.source：snaphunt
4.Viedo(Must have )
Ideal Profile

You have at least 1 year experience within a Customer Service or Sales Operations / Sales Support role, ideally within the Ecommerce / Marketplaces, IT Services and Other Services industry.

You possess excellent interpersonal as well as written and verbal communication skills.

You are a strong team player who can manage multiple stakeholders

You are a self-starter and demonstrate a high level of resilience

You pay strong attention to detail and deliver work that is of a high standard

If you are interested in this position, please fill in the link and we will contact you later:
https://forms.gle/tnVZ8CV3GEn1dz7b8
If the link cannot be opened, please send your CV and a Viedo to this email： 
(please choose one of the two application methods, link or email, we will give priority to link applications):
Email sending format:
1. Name
2. Apply for a position
3.source：snaphunt
4.Viedo(Must have )
What’s on Offer?

Opportunity within a company with a solid track record of performance

A role that offers a breadth of learning opportunities

Opportunity to make a positive impact

Alpha-CX Alpha Intelligent Technology Co.LTD