• Full Time
  • Remote

The First Group

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

Job Description

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a UAE National, you will be responsible for providing exceptional customer service to our valued clients via phone, email, and chat. You will work remotely, allowing you the flexibility to work from home or any other location that suits your needs.

Key Responsibilities:

Responding to customer inquiries in a timely and professional manner via phone, email, and chat

Providing accurate information to customers about our products and services

Processing customer orders and managing returns and exchanges

Troubleshooting customer issues and resolving complaints to ensure customer satisfaction

Documenting customer interactions and maintaining customer records

Collaborating with other team members to improve customer service and contribute to team goals

Keeping up-to-date with product knowledge and company policies and procedures

Identifying opportunities for improving customer service and making recommendations to management

Maintaining a positive and professional attitude in all customer interactions

Desired Skill & Expertise

Qualifications and Skills:

UAE National with fluency in both English and Arabic

Excellent communication and interpersonal skills

Customer-oriented mindset with a passion for delivering exceptional customer service

Ability to multitask, prioritize and manage time effectively

Strong problem-solving skills and ability to work independently

Proficiency in Microsoft Office and experience with customer service software

High school diploma or equivalent, with some college education preferred

Previous experience in customer service or a related field is a plus

The First Group

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