JOB OVERVIEW
Job Description:
Are you looking for an opportunity to work at a rapidly growing company? If so, we may be the business for you. We are Omnie! We provide thorough, fast, and high-quality customer service for customer-centric, premier brands. We are looking for people who love to learn new things, have a passion for technology, but most importantly, want to provide world-class customer service. The Customer Service Team Lead supports our customer service activities by directing and overseeing teaUpgrade to see actual infombers, resolving customer questions or complaints, and developing procedures to enhance productivity and performance. Because this role balances direct customer support with team coordination and oversight, you will frequently serve as a liaison between a company and its customers.
Responsibilities and duties:

Coordinate Customer Service Team

Review and Resolve Escalations

Evaluate TeaUpgrade to see actual infombers

Support Process Improvement

Train New Hires

Scheduling

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer inquiries.

Knowing our client’s brand inside and out so that you can answer questions.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Requirements:

High school diploma, general education degree, or equivalent

Upbeat, friendly, team-player attitude

Team leadership skills

Comfortable using computers

Familiarity with Zendesk or Gorgias

E-commerce experience

Experience working with US brands

Experience working in customer service

Ability to stay calm and connect with customers

Problem-solving skills

Conflict resolution

Can work 6am-3pm PST.

Why Work Here?

Make your mark! Expand your skills and fast-track your career within this high growth role and time within the organization.

Join a team of driven, talented, proven problem-solvers, dedicated to a mission of changing the current landscape of customer service.

Benefits after 6 months.

How to Apply:

Interested candidates are encouraged to submit their resume and a 20-30 second voice introduction. Please note that your application will not be reviewed without these 2 requirements.

Include your expected wage per hour in USD when submitting your application.

We an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

SKILL REQUIREMENT
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