onebeat
We’re looking for an exceptional Customer Success Manager to join our LATAM team. This is a strategic and highly analytical role for someone who thrives in customer-facing environments, understands the complexity of Retail, and is passionate about creating long-term value through data-driven insights.
If you’re a natural problem solver with a strong consulting background, fluent in English, and excited to work in a fast-paced SaaS company, this might be the perfect fit for you.
What You Will Do:
Own and manage a portfolio of customers across LATAM, guiding them from onboarding through full adoption
Act as the primary point of contact for clients, building trust at all levels, including executive stakeholders
Lead customer-facing meetings, business reviews, and technical deep dives
Use your analytical skills to uncover insights, improve product usage, and demonstrate ROI
Ensure client success by aligning implementation and value realization with business goals
Collaborate with cross-functional teams (Product, BI, Solutions Engineering) to ensure smooth delivery
Identify expansion opportunities and areas for optimization based on data
Travel domestically within the LATAM region as needed
BSc in Industrial Engineering and Management – required
Master’s degree – preferred
Graduated with honors or demonstrated academic excellence
3–5 years of experience in consulting, project management, or customer-facing roles
Strong analytical background with proven experience in BI, SQL, and data storytelling
Hands-on experience with BI tools – required
Fluent English – must
Familiarity with SaaS environments – required
Prior experience working in a product company – a strong advantage
Deep understanding of the Retail industry – required
Knowledge of TOC (Theory of Constraints) – strong advantage
Self-starter, proactive communicator, and highly organized
onebeat
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