GFT
The Customer Success Manager (CSM) at GFT will play an essential role in driving customer satisfaction, engagement, and retention. As a CSM, you will be responsible for building strong relationships with our clients, understanding their needs, and ensuring they achieve their desired outcomes with our solutions.
Responsibilities
Manage a portfolio of clients and serve as the primary point of contact for their inquiries and support needs.
Onboard new clients by guiding them through the implementation process and ensuring they are set up for success.
Regularly engage with clients to monitor their performance and proactively identify opportunities for improvement.
Collaborate with internal teams (Sales, Product, Support) to advocate for the client’s needs and drive customer-centric solutions.
Conduct regular check-ins and business reviews to assess client satisfaction and gather feedback.
Develop and maintain strong relationships with key stakeholders within client organizations.
Track and analyze customer success metrics to ensure client goals are met and to identify trends.
Provide training and resources to clients to help them maximize their use of our products and services.
Requirements
Qualifications
Bachelor’s degree in Business, Communications, or related field.
Proven experience as a Customer Success Manager, Account Manager, or similar role.
Strong understanding of customer success metrics and strategies.
Excellent communication and interpersonal skills, with a client-first approach.
Ability to manage multiple client accounts and prioritize tasks effectively.
Familiarity with CRM software and customer success tools.
Strong analytical and problem-solving abilities.
Willing to work remotely.
Willing to work US hours (PST or EST) from Monday to Friday.
Benefits
Why join us as?
You’ll see dozens of marketing analysis set-ups, you’ll learn how marketing strategies are built, what matters, and why. You’ll have the opportunity of solving real customer problems on an everyday basis.
GFT
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