Customer Success Specialist – Freelance, Remote
Department: Boutique Client
Employment Type: Freelance
Location: Philippines
Reporting To: Client via Magic
Compensation: $5.00 – $8.00 / hour
Description
About the Opportunity
We are building a dynamic talent pool of Customer Success Specialists across all experience levels to match with various client opportunities. As a freelance Customer Success Specialist, you’ll have the opportunity to work with diverse clients across multiple industries, leveraging your specific expertise in a flexible work arrangement.
How It Works
Submit your application with detailed information about your expertise
Complete our skills assessment and technical evaluation
Join our talent pool if qualified
Get matched with relevant client projects based on your skills and availability
Accept projects that interest you and match your schedule
Why Join Our Talent Pool?
Opportunities at Every Level: From entry-level to expert positions
Flexible Engagement: Work on projects that match your schedule and interests
Growth Potential: Start with basic projects and progress to more complex ones
Mentorship Possibilities: Opportunities to learn from experienced analysts
Diverse Projects: Access opportunities across industries and analytical specialties
Quick Matching: Get fast-tracked to relevant opportunities when they arise
Professional Development: Expand your portfolio with varied client projects
Competitive Rates: Benefit from fair compensation based on your experience level
What We’re Looking For
We welcome applications from Customer Success Specialists of all levels with expertise from various industry backgrounds:
SaaS/Technology
Retail/E-commerce
Financial Services
Healthcare
Education/EdTech
Manufacturing
Professional Services
Marketing/Advertising
Telecommunications
Hospitality/Travel
Our clients are seeking talented Customer Success Specialists with expertise in:
Technical CS
Enterprise CS
FinTech CS (banking, payment solutions)
HealthTech CS (medical software, devices)
EdTech CS (learning platforms)
MarTech CS (marketing platforms)
Professional Services CS
Skills, Knowledge and Expertise
Required Qualifications:
Bachelor’s degree in Business Administration, Communications, Marketing, Psychology, Customer Relations, or related field
Minimum 2-3 years of solid customer success experience
Understanding of industry-specific customer challenges
Demonstrable success in reducing churn rates
Excellent verbal and written communication
Proactive problem-solving
Adaptability in fast-paced environments and time management
Additional certifications like CSCP and CCXP are preferred
Candidates should be proficient in one or more of the following:
Strategic account planning
Project management
Data analysis and reporting
Presentation skills
Business process analysis
ROI calculation
Stakeholder management
Customer lifecycle management
Product knowledge expertise
Customer onboarding strategies
Retention management
Churn prediction and prevention
Account health monitoring
What to expect…
Schedule:
Majority of our clients are within US business hours from Monday to Friday but some may have unusual business hours. Opportunities maybe full-time or part-time.
Compensation:
Rate starts at $5 per hour
Payment is made via Deel
Equipment:
Candidate must have the following WFH Set-Up:
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
Benefits
Magic
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