Customer Success Specialist (remote)

A bit about us:

Occupop is a tech company that sells cutting edge recruitment technology in Ireland, UK and the USA. Our HQ is in Dublin Ireland, and we have teams located all over the world. We have always been a customer focused business but due to continued growth we have created an exciting and robust customer success strategy to ensure our customers achieve their goals using Occupop!

Why work with us?

Work side by side with highly experienced professionals in a fun environment

Learn the ins and outs of software sales and customer success strategy with excellent training and mentoring

Dynamic and hands on work environment with lots of opportunity to grow

Be part of our journey! Occupop is a fast growing international start-up recently listed in Ireland’s top 100 Start Ups

The Opportunity:

We’re seeking a highly outgoing, charismatic and driven individual to join our customer success team! Ideally this person will come from a sales or recruitment background and have either a keen interest or some experience in customer success.

This role involves being super proactive with customers, managing customer on-boarding, up-selling & cross-selling, retention and customer support. This person will report directly to the Chief Sales Officer and will be responsible for the execution of our customer success strategies. You will be joining a team of 4 (3 Customer Success & 1 Support Specialist), Each team member brings different skillsets and backgrounds together which makes it a very collaborative environment where we can all learn and support each other.

Core responsibilities will include: on-boarding of new customers and account set up, management of existing customers including renewals, up-selling and cross selling, first point of contact for customer support queries, liaising with the technical team on day to day bugs and issues.

We use a host of tools to help you on a daily basis. These tools include Planhat, Zendesk, Hubspot, Intercom, Zoom, Slack, GSuite & Notion.

Core Competencies that create success:

Excellent attention to detail & highly observant

Meticulously organised & process driven

Excellent communication & patience

Passionate about the customer experience

Consistent & reliable

Fast learner, especially with technical processes and terminology

Experience that would be ideal:

2-3 years of experience in sales, recruitment or customer success

Previous experience working with software products/technical environment

Good knowledge of sales process and recruitment process

Good knowledge of customer success strategies

Previous experience managing renewals and up-sells

Benefits/Perks:

Salary + commission

Private pension

Bike to Work

Tax Saver bus & rail

Remote & Flexible work environment

Team events

Company laptop

What happens after you apply?

Step 1- CV Reviewed by CEO & Chief Sales Officer

Step 2- 15 minute phone interview

Step 3- 1 hour video interview with Chief Sales Officer (zoom)

Step 4- 1 hour video interview with CEO

Step 5- Offer & Reference Check

Occupop