A bit about us:
Occupop is a tech company that sells cutting edge recruitment technology in Ireland, UK and the USA. Our HQ is in Dublin Ireland, and we have teams located all over the world. We have always been a customer focused business but due to continued growth we have created an exciting and robust customer success strategy to ensure our customers achieve their goals using Occupop!
Why work with us?
Work side by side with highly experienced professionals in a fun environment
Learn the ins and outs of software sales and customer success strategy with excellent training and mentoring
Dynamic and hands on work environment with lots of opportunity to grow
Be part of our journey! Occupop is a fast growing international start-up recently listed in Ireland’s top 100 Start Ups
We’re seeking a highly outgoing, charismatic and driven individual to join our customer success team! Ideally this person will come from a sales or recruitment background and have either a keen interest or some experience in customer success.
This role involves being super proactive with customers, managing customer on-boarding, up-selling & cross-selling, retention and customer support. This person will report directly to the Chief Sales Officer and will be responsible for the execution of our customer success strategies. You will be joining a team of 4 (3 Customer Success & 1 Support Specialist), Each team member brings different skillsets and backgrounds together which makes it a very collaborative environment where we can all learn and support each other.
Core responsibilities will include: on-boarding of new customers and account set up, management of existing customers including renewals, up-selling and cross selling, first point of contact for customer support queries, liaising with the technical team on day to day bugs and issues.
We use a host of tools to help you on a daily basis. These tools include Planhat, Zendesk, Hubspot, Intercom, Zoom, Slack, GSuite & Notion.
Core Competencies that create success:
Excellent attention to detail & highly observant
Meticulously organised & process driven
Excellent communication & patience
Passionate about the customer experience
Consistent & reliable
Fast learner, especially with technical processes and terminology
Experience that would be ideal:
2-3 years of experience in sales, recruitment or customer success
Previous experience working with software products/technical environment
Good knowledge of sales process and recruitment process
Good knowledge of customer success strategies
Previous experience managing renewals and up-sells
Salary + commission
Bike to Work
Tax Saver bus & rail
Remote & Flexible work environment
What happens after you apply?
Step 1- CV Reviewed by CEO & Chief Sales Officer
Step 2- 15 minute phone interview
Step 3- 1 hour video interview with Chief Sales Officer (zoom)
Step 4- 1 hour video interview with CEO
Step 5- Offer & Reference Check
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