360dialog is a fully remote-tech company that has been selected by WhatsApp as one of only a few partners worldwide to exclusively provide access to and develop solutions on top of WhatsApp Business API. We provide solutions for many major brands like IKEA, REWE, PepsiCo, Carrefour, KFC, and Pizza Hut, as well as over 40,000 customers worldwide. At 360dialog, we believe communicating with businesses on WhatsApp will feel as normal as chatting with friends and family.
This position is the ideal role for a digital native who is passionate about products and great customer service. By joining 360dialog’s Customer Support team, you will sign up for a roller-coaster ride in an emerging new market with exponential growth opportunities.
What will you do?
Assist our new customers with onboarding
Help our clients navigate the WhatsApp Business API ecosystem
Communicate via Jira Service Desk, Slack, email, and online meetings
Troubleshoot and solve technical problems
Communicate directly with META Support
You must be located in the GMT +8, +9, or +10 time zone (Countries: Malaysia, Singapore, Indonesia, Philippines, Vietnam etc.)
Digital native: you are comfortable with everything digital, tech, web, mobile
You have at least one year of experience in B2B customer support
You have a problem solving mindset
You identify problems and show initiative in finding simple solutions together with your team.
You are fluent (or C3+) in English
You pay attention to detail and can structure your own day-to-day tasks
Experience with APIs: you know what an API is and how it is used
Experience with WhatsApp Business API and/or META Developer Tools
More languages are always welcome!
With 360dialog there is an opportunity to shape a whole new industry in conversational messenger business. You’ll be joining a team of experienced entrepreneurs.
Work with an innovative, rapidly developing product in high demand
A remote working company culture with flexible working hours
Annual Salary between USD 5500 and 6000
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