360dialog GmbH

360dialog is a fully remote-tech company that has been selected by WhatsApp as one of only a few partners worldwide to exclusively provide access to and develop solutions on top of WhatsApp Business API. We provide solutions for many major brands like IKEA, REWE, PepsiCo, Carrefour, KFC, and Pizza Hut, as well as over 40,000 customers worldwide. At 360dialog, we believe communicating with businesses on WhatsApp will feel as normal as chatting with friends and family.

The opportunity

This position is the ideal role for a digital native who is passionate about products and great customer service. By joining 360dialog’s Customer Support team, you will sign up for a roller-coaster ride in an emerging new market with exponential growth opportunities.

What will you do?

Assist our new customers with onboarding

Help our clients navigate the WhatsApp Business API ecosystem

Communicate via Jira Service Desk, Slack, email, and online meetings

Troubleshoot and solve technical problems

Communicate directly with META Support

Requirements

Your profile

You must be located in the GMT +8, +9, or +10 time zone (Countries: Malaysia, Singapore, Indonesia, Philippines, Vietnam etc.)

Digital native: you are comfortable with everything digital, tech, web, mobile

You have at least one year of experience in B2B customer support

You have a problem solving mindset

You identify problems and show initiative in finding simple solutions together with your team.

You are fluent (or C3+) in English

You pay attention to detail and can structure your own day-to-day tasks

Bonus skills

Experience with APIs: you know what an API is and how it is used

Experience with WhatsApp Business API and/or META Developer Tools

More languages are always welcome!

Benefits

With 360dialog there is an opportunity to shape a whole new industry in conversational messenger business. You’ll be joining a team of experienced entrepreneurs.

Work with an innovative, rapidly developing product in high demand

A remote working company culture with flexible working hours

Annual Salary between USD 5500 and 6000

360dialog GmbH

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