Agorapulse
๐ Managing your social networks has never been so simple !
Who are we ?
European leader in social media management, Agorapulse is deployed in 15 countries and supports +31,000 users worldwide. We are the highest rated social media management software in Europe based on thousands of real usersโ reviews on G2. You can start a free trial to see for yourself! ๐
So what are we doing exactly? We allow agencies, social media managers and marketers to manage their social networks simply.
We help scheduling their content, editing statistical reports, calculating the ROI of their social media strategy and interacting with their audience from a single platform for all social networks: Facebook, Twitter, Instagram, LinkedIn, YouTube, Google My Business, TikTok and more! Isnโt it beautiful? ๐
Some numbers
We are now 170 enthusiasts employees divided between Paris and international. Our semi-remote organization allows us to have employees all around the world. ๐
60 recruitments in 2023
30 different nationalities
About the position ๐ฏ
The Support Hero provides assistance and technical support to Agorapulse clients based on the APAC time zone. Support is provided by email or chat, and occasionally by video.
They report to the Customer Support Manager and work in coordination with many support agents located in Europe, Asia, and the Americas.
The working hours are 10:00 am – 7:00 pm.
The missions
Support prospects and customers in their understanding of how the product works.
Listen to the customer and be responsive and, in the event of a problem or bug, you will be in charge of precisely identifying the problem and reporting it to the technical team.
Maintain deep expert product knowledge.
Participate in support team meetings and help manage priorities for future technical and UX developments and improvements, based on user feedback.
Participate in the beta tests of the new functionalities of the platform.
Participate in the improvement of the Help Centre Articles and internal help material.
About you ๐
You are the ideal candidate if :
You can work from the Philippines.
Customer satisfaction and service are your passions.
You have at least 2 years of experience in customer-facing roles, especially in remote, online settings.
You understand social media and are familiar with tools like Intercom, Zendesk, and other SAAS platforms.
You are organized, goal-driven, and comfortable working independently or as part of a team.
You thrive in dynamic, fast-paced startup environments and are eager to learn and adapt.
You communicate clearly, work well remotely, and use tools like Slack effectively
Why Join Us? ๐
Enjoy a scaleup environment with a great work-life balance โ๏ธ
Grow your skills with our Guilds and workshops ๐๐ป
Work in a SaaS, B2B, and international context
Experience an exceptional work atmosphere (just check out our Glassdoor page ๐)
Collaborate with amazing colleagues and be part of an enthusiastic team
Benefit from a fully remote position ๐ก
Take advantage of our generous policies and vacation days
Our interview process ๐ค
The goal is to give you the opportunity to get to know as much as possible the future key members of your team. Between each step, you will always be accompanied by our Talent Acquisition team. * An assessment to do at home
A technical interview with Aaron, the Hiring Manager (30 minutes)
A WHO interview with Aaron and 2 or 3 peers (1 hour)
A culture fit Interview with Morgane, our Talent Acquisition Manager (30 minutes)
Agorapulse is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation during the application or interview process, please let us know.
Agorapulse
You must sign in to apply for this position.