Job Description Summary The M&D Engineer is the main contact to support Monitoring and Diagnostic products for the GULF cluster and occasionally in MENAT region.
He/She will capture customer and internal technical issues, create resolutions plans and assures completion to the customers satisfaction.
Job Description
What impact you’ll make
Provide advanced application technical support to GULF customers in the utilization of supplied products through phone, email, remote desktop, and site visits if required.
Provide clear articulation and prioritization of customer issues
Perform detailed troubleshooting and data analysis
Interface with all stakeholders to ensure completion of customer issues
Full ownership on customer cases from inception to resolution.
Repair cases management when work is executed by internal or external stakeholder.
What you’ll do
Bachelor’s degree in electrical engineering and required technical experience of minimum 5 years in M&D.
Full understanding of Dissolved Gas Analysis principles
Fluent in English and preferably one other region-specific language.
Experience in troubleshooting electrical, electronic, and mechanical systems.
Exceptional interpersonal and written/verbal communication skills
Must be able to wear all required personal protective equipment as required.
Competency with MS Office
Competency in GE Vernova M&D Equipment and Systems (MS 3000, DGA, Kelman, Hydran, Transport X etc) Commissioning, troubleshooting
What will make you stand out
Experience with root cause analysis methodologies
Previous experience with Industrial network protocols e. g. IEC 61850, DNP3, Modbus.
Available to travel minimum 30% of the time
Driving license for car.
Additional Information
Relocation Assistance Provided: Yes
GE Vernova
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