Key responsibilities
Become the platform expert and be the point of contact to a wide range of customer users globally.
Daily assist the users of the platform by chat, mail or call on level 1 and level 2 requests.
Collaborate internally with business, IT and finance team on problem solving.
Train your client’s staff and their selected partners to use our services and platform by organizing webinars, individual training sessions, day-to-day support and any other good idea!
Contribute to the improvement of our technical platform and services.
Gathering and escalating most common assistance request to the product development team so as to improve the platform overall.
Contribute to the account management strategy in performing analysis of the received request and customer habits.
Hard skills
Good to know
Goals & Performance Metrics:
Discussed during the interview
N+1 Management Style:
Collaborative with a sense of belonging.
Career Progression Opportunities:
Discussed during the interview
Benefits & Culture:
❤️ Thrive in the new digital business world
🚀 Lead high value-added strategic projects with a concrete business impact
🌍 Experience working in a young and international atmosphere, with colleagues on all 5 continents
🏡 Benefit from a flexible work environment with remote working options
👨🎓👩🎓 Access a variety of training courses and continuously improve your skills
🎉 Take part in the events organized by our LittleBig Crew: work socials team building events… moments you won’t want to miss!
Candidate Selection Criteria:
Graduate in Communication, Management, IT or Business or similar studies
You have at least 2 year of prior experience in Customer Service or Support and a good interest for digital products and the digital industry.
Prior experience in support and customer success (strong plus for digital products or services).
Ability to tackle complexity and to pay attention to details.
Excellent communication skills: good communicator, innovative, customer service oriented, proactive and responsive.
Problem-solving skills.
Being curious and eager to learn from scratch the functionalities of a SaaS product.
Fluency in French and English, both spoken and written.
Ability to work in a team and autonomously.
Work condition:
LB is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
Message from your future manager N+1:
LB is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
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