Dila Recruitment
Position: Customer Support Representative
Location: Romania, Remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Communication via incoming telephone, emails and chat with customers in order to solve their issues or inform them about the features of the products.
Customer Order Management.
Secure and deepen client retention, contribute to excellent customer support.
Secure that all complaints are being recognized, recorded confirmed, and solved effectively.
Proactively propose ways to improve the processes.
Adhere to given processes and procedures.
Update the database of customers and document activities.
Reporting the most common issues to the support team for further escalations.
REQUIREMENTS:
Native / fluent in Slovenian both verbal and written. Good command in English (minimum B2 level).
High school diploma or an equivalent.
Excellent customer service and relationship building skills.
High motivation and enthusiastic approach, self-organized.
Ability to work in a fast-paced organization.
Good numerical and reasoning skills.
OFFER:
Possibility to work remotely within Romania, after 6 months, work from Slovenia for 5/6 months with the Project Manager’s approval, and then return to Romania.
Transportation coverage
Attractive remuneration package
Signing bonus (paid in 12 installments)
Holidays: 20 days/year and an extra day after a year
Contract for undetermined period
Fully paid training
Comprehensive relocation support including 6 months accommodation
Meal tickets (30 RON/day) – approx. 150 EUR net/month
Private medical package
Internal development opportunities
Discounts with partners
Gym pass monthly subscription
Employee assistance/wellbeing program subscription
Ready for a career move that feels right? At Dila Recruitment, you’re more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.
Dila Recruitment
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