WNS Global Services
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
Responsibilities:
Serve as the first point of contact for technical support inquiries via phone, email, and ticketing platform.
Diagnose and resolve hardware and software issues on various devices, including desktops, laptops, and mobile devices.
Diagnose issues related to latency, VPN, slowness caused by hardware/software.
Install, configure, and maintain operating systems, applications, and network equipment.
Provide training and support for end-users on software applications and IT best practices.
Maintain detailed records of support requests, resolutions, and inventory management in the helpdesk ticketing system.
Collaborate with other IT team members to escalate complex issues and implement solutions.
Assist in the setup and deployment of new hardware and software.
Stay updated with the latest technology trends and best practices to improve service delivery.
Contribute to the development of user documentation and training materials.
Requirements and Skills:
Strong communication skills and a customer-oriented approach.
Ability to work independently and collaboratively within a team.
Previous experience in a helpdesk or technical support role is preferred.
Strong knowledge of operating systems (Windows and Linux ) and common software applications.
Ability to perform remote troubleshooting and provide clear instructions.
Excellent problem-solving skills and attention to detail.
Qualifications
Bachelor
WNS Global Services
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