Digital Product Manager – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
As the Digital Product Manager for the Consumer Product Performance and Stability team, you are responsible for strategic planning of development necessary to meet the business needs within Consumer Operations via the enablement of business controls that promote digital stability, system uptime, performance improvements, data quality, improved turn-around-time, and process efficiencies. As the key liaison between the business and technical teams, your analysis, documentation, and communication skills are critical to exceeding your customer expectations and establishing and driving the product road map.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

Support technical performance and stability activities focusing on continued opportunities to further scale and stabilize the upstream and downstream systems that support the member and advocate facing digital experiences

Support end-to-end coordination and alignment for product-related support activities

Creating, documenting, and communicating the product roadmap, helping facilitate buy-in among all stakeholders

Serve as the liaison between business and technical teams, responsible for gathering and documenting business requirements (features / user stories), defining business value and prioritizing business requirements in support of critical business needs

Creation and management of strategic features and stories that will advance the Performance Management teams’ objectives.

Ensure monitoring product roadmap aligns to business strategy and supports service delivery. Interpret data to make decisions that provides recommendations to leadership for Product Management strategy, own correlated product requirements and documentation.

Support issue resolution activities regarding strategic capabilities supported by the team

Leverage data to build business cases for product investment, translates product capabilities to delivered value across all Programs, regularly interacts with Program Management to understand Client needs. Translates Program needs into actionable plans

Understand key value and cost indicators, Compiles analysis and prepares ROI and/or CBAs for project funding, collaborates with internal stakeholders to define financial benefits, articulates how product feature costs and value support the business case

Articulate how their product capabilities tie into the overall product suite, Engage with IT stakeholders to ensure product changes align with IT strategy

Become knowledgeable on product’s key data points and metrics, maintain objectivity when interpreting data, use data to develop and evaluate courses of action, makes fact-based proposals on how to address customer needs

Work well in a matrix environment across cross – functional teams

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

2+ years of experience in a Business Analysis-type role that required independent problem solving, juggling of multiple priorities and the research of conflicting and/or inaccurate data

Experience in business problem translation to end-user need and ability to document for business and technical partners

Experience working with multi-disciplinary teams comprising of product managers, project managers, operators, marketers, and engineering

Demonstrated user-centric product development experience with positive impacts to KPIs

Intermediate skill with PC based software programs (Excel, Access, Visio, PowerPoint)

Preferred Qualifications:

Experience with Agile processes, including development of user stories

Experience using AHA for product ideation, requirements gathering, and prioritization

Demonstrated experience facilitating large groups and remote audiences

Excellent written and verbal communication skills, including presentations to all levels of project governance

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with al minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group