At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together
This role will require both a strategic and operational execution mindset with the ability to handle multiple priorities across the UHG matrix. This role will drive and support clinical program execution, process, and strategy for UCS implementations specific to the clinical integration work. This leader should have solid critical thinking skills and deep technical expertise with clinical processes/operations, and utilization management (UM), which supports consistency and alignment across clinical ecosystems. Candidate will lead a team of project managers to implement clinical integration work, UM projects (ICM, PACAM, PA) across all lines of business ensuring alignment between key stakeholders in intersegment departments. This leader will have demonstrated success in driving complex strategies and projects, knowledge of UHC clinical ecosystems, outstanding cross group organizational skills and agility, leading teams, superior communication skills (verbal and written), proven project management skills and be a motivated self-starter.
Specialized Program Oversight: Oversight and accountability for a team of Implementation specialists responsible for collaboration and partnership with key UCS leaders and business stakeholders. This team will have the responsibility of supporting complex clinical implementation across commercial, Medicare, and Medicaid lines of business and encompass a pooled team of resources that can flex into any type of specialized activity based on entity framework and streamlining to UHC standard.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Develop standardized processes for program management to produce consistent, successful outcomes and experiences for all relevant stakeholders
Identify inefficiencies and bottlenecks in existing processes and develop customized strategies for improvement
Support real-time strategy refinement utilizing lessons learned and best practices to drive continuous improvement across UCS implementation teams
Partners with key business stakeholders throughout the implementation process to develop and execute strategic plans that address business needs (current and emerging)
Effectively communicate implementation updates to senior management, employees, and other stakeholders to ensure alignment and support
Pro-actively identifies barriers to implementation and escalate when needed on a timely basis
Critical thinking, solid analytical skills, results oriented leader who can quickly synthesize information, assess value and connectedness to generate conclusions and best solutions
Team Management: Lead a team of implementation specialists, providing coaching, mentoring, and feedback to maximize productivity and quality of service
Establishes and maintains relationships across the organization with applicable stakeholders to identify the operational and clinical impact of defined solutions, mitigate applicable risks and establish change management processes to drive effective launch and deployment of strategic initiatives
Project Management: Ensure that timelines, planning, scoping, and cost estimates support successful project completion
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
8+ years of professional experience leading clinical program management and operational leadership surrounding cross functional implementation
Experience with clinical operations in UCS and ECS
Experience with various systems: ICUE, Cosmos, TOPS, NICE, UNET etc.
Experience with Commercial, Medicaid and Medicare business
Demonstrated experience creating and delivering professional presentations to both technology and business executives
Deep understanding of strategy and operations, with a demonstrated ability to quickly aggregate and analyze information and draw conclusions
Proven ability to quickly understand needs and act on those needs; ability to conceptualize and effectuate change management and “out of the box” thinking
Proven solid communicator; capable of effectively presenting ideas and selling concepts and tactics; excellent writer, proven ability to communicate effectively with executive levels
Proven highly influential, strategic thinker, willing to challenge siloed thinking and drive change at all levels of the organization
Proven self-starter with a track record of driving programs and projects in a matrix environment with demonstrated history of managing complex and scaled initiatives
Proven deep project management expertise including governance & socialization, IT build, financing, savings opportunity assessment, operational readiness, and post deployment monitoring of innovative programs and solutions geared to improve outcomes
Proven ability to handle highly confidential or sensitive information in a professional, discreet manner
Proven excellent time management, organizational, and prioritization skills and an established ability to balance multiple priorities to produce positive results in a dynamic environment
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
UnitedHealth Group
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