Job Description
Role: Dutch speaking Logistics & Delivery Advisor – work from home
Location: remote in Bulgaria
Salary: 3,200-3,300 LEV gross per month (roughly 1,300 EUR net p/m plus monthly accomodation allowance)
Operational Hours: Full-time, 40 hrs/week, rotational shifts (Monday–Saturday, 08:00–21:00; Saturday 08:00–18:00)
Relocation package: to be discussed individually but can be up to: 150 Euro towards flight reimbursement plus 21 days company accommodation provided on arrival, plus monthly accomodation allowance of 300 LEV p/m. Assistance to find long term rental.
Join a Leading Global Logistics brand
Do you speak fluent Dutch and English and enjoy helping customers? We are recruiting for a Logistics & Delivery Advisor to join our client’s Customer Care team. This is a fantastic opportunity to work for a global logistics leader, supporting customers across Europe with their delivery needs.
In this role, you will:
Handle customer inquiries via phone and email regarding shipments (delivered, undelivered, or lost)
Provide timely, accurate, and empathetic support to ensure customer satisfaction
Assist customers with tracking deliveries and resolving issues efficiently
Collaborate with internal teams to ensure smooth communication and problem resolution
Represent the brand with professionalism and a customer-first mindset
Your Key Responsibilities:
Manage incoming calls and emails from Dutch and English-speaking customers
Investigate delivery problems and provide clear solutions
Update systems with accurate customer and shipment information
Follow company processes and service standards to maintain high-quality support
Requirements
Fluency in Dutch (written and spoken) – essential
Good level of English – for internal communication and training
Strong attention to detail and critical thinking skills
Comfortable working in a fast-paced, target-driven environment
Excellent written communication and analytical capabilities
Ability to maintain professional objectivity, even when reviewing distressing content
On Offer
Stable job and career development opportunities
Work from home in Bulgaria
Relocation package: 150 Euro towards flight reimbursement plus 21 days company accommodation provided on arrival, plus monthly accomodation allowance of 300 LEV p/m. Assistance to find long term rental.
Attractive salary and additional incentives
Special discounts & Offers (Food vouchers, Multisport cards, etc.)
Additional health insurance & Transportation allowance
Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
Positive international working environment (Relax zones, PlayStation, and billiard corners)
Continuous support and learning
Employee referral bonuses & Recognition programs
About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience – we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at
About Company
Talingual is a specialist multilingual recruitment agency. We find language talent for our clients across Europe, the Middle East, Africa and Asia. We work closely with our candidates to ensure they are well informed and prepared to transition into their new roles.
Talingual
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