E-Commerce Advisor with Dutch – Remote work in Bulgaria

E-Commerce Advisor with Dutch – Remote work in Bulgaria
You need:

Be proficient (verbal & written) in Dutch and English

Be able to represent our clients brands and deliver outstanding customer service with clarity, passion and enthusiasm

Be flexible to meet the changing needs and varying deadlines of our business

Be able to work to customer service measures, metrics and KPIs within a service targeted environment.

Hold a High-school or University degree

Possess excellent computer literacy

Have previous experience in a customer service environment, preferably telephone based.

Main responsibilities:

Communicating with customers by telephone, email and online to provide outstanding service

Discussing new products and managing multiple tasks to promptly resolve customer queries

Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience

Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.

Offer:

Working hours: 10:00 am-7:00 pm; 11:00 am- 8:00 pm Monday to Sunday (Rotating Shifts)

Permanent work from home

Medical and dentist insurance

Salary: 3500 BGN gross month

Relocation support if needed

Talentrail