Kilo Health
Customer Success / Multiple Locations / On Site
Berlin Kaunas Vilnius
We are looking
For Senior Customer Success Specialist to join our team and work with our e-commerce products: Bioma, ColonBroom, and Moerie. In this role, you will be responsible for ensuring our customers have an exceptional experience with our products.
Get ready to
Respond to routine cases and manage high risk ones
Support your colleagues with day to day coaching and peer learning
Monitor and report customers’ feedback to identify areas for improvement
Actively take part in team meetings and share best practices
Take over team management in absence of the Team Lead
Be open to feedback while working in a high performing team
Work closely with your Team Lead to implement new procedures and processes
Be a part of the fast-growing company and deal with challenges that it brings
We expect you to
Be fluent in English and Lithuanian, both written and spoken
Have previous experience in Customer Service (email support and/or live chat)
Have excellent communication, empathy skills and know how to deal with stressful situations
Have perfect time management skills & ability to handle multiple projects at once
Have interest in the health & wellness industry (it’s a plus!)
Ability to take ownership and use your problem solving skills
Be creative ! Sometimes you may have to deviate from standard procedures
Salary
Gross salary range is 1700-2000 EUR/month.
Location
For Vilnius: 4 days onsite, 1 flexible day remote.
Meanwhile, in Kaunas: onsite, hybrid, or remote options are available depending on the role.
Kilo Health
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