JOB OVERVIEW
Job Summary: Talent-Hub is seeking a dedicated eCommerce Specialist (Shopify) to join our team. This remote role involves managing various aspects of our online store to ensure efficient operations, high-quality customer service, and seamless execution of marketing strategies. The ideal candidate will handle day-to-day tasks essential for maintaining and growing our business, enabling the team to focus on strategic growth and development.
Key Responsibilities:
Ensure accurate and visually appealing product listings.
Monitor inventory and coordinate with suppliers.
Handle order processing, fulfillment, and returns.
Respond to customer inquiries via email, live chat, and social media.
Resolve customer issues and process returns or exchanges.
Monitor and respond to customer reviews.
Develop and execute marketing strategies and campaigns.
Create and schedule promotional content.
Assist in executing email marketing campaigns.
Update and schedule social media posts.
Monitor and report on marketing campaign performance.
Conduct regular website audits for optimal performance.
Implement SEO best practices and optimize product pages.
Manage Shopify apps and plugins.
Track and analyze key performance indicators (KPIs).
Generate sales and traffic reports.
Analyze customer behavior and sales trends.
Provide insights and recommendations based on data analysis.
Collaborate with cross-functional teams and external partners.
Stay updated on industry trends and best practices.
Qualifications:
Proven experience managing Shopify stores.
Strong understanding of eCommerce best practices and trends.
Proficiency in Shopify, including experience with Shopify apps and integrations.
Excellent English communication skills (both written and verbal).
Strong customer service skills with a customer-first mindset.
Basic understanding of digital marketing, including SEO.
Proficiency with Microsoft Office Suite and Google Workspace.
Experience with social media management tools (e.g., Meta Business, TikTok).
Proficiency with project management tools.
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Excellent communication and collaboration skills.
Detail-oriented with strong organizational skills.
Ability to multitask and manage time effectively in a fast-paced environment.
Preferred (but not required) Qualifications:
Knowledge of HTML and CSS.
Graphic design skills (e.g., Adobe Photoshop or Canva).
Knowledge of Google Analytics and other eCommerce analytics tools.
Previous experience in a similar role within eCommerce environment.
Link to Apply:
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