Title: EUC Engineer
Location: Guernsey
Division: IT Support
Reports to: Head of EUC
Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services?
Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?
Do you want to have the opportunity to provide face-to-face support at client locations and troubleshoot IT related issues?
If so, we would love to hear from you!
ABOUT US
Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organizations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.
OUR VALUES
Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.
Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.
Innovation: we bring together the right technologies and services to design solutions that work.
Passion: we are passionate about – and dedicated to – public services and improving people’s lives.
THE ROLE
Key responsibilities
The EUC Engineer is a vital role within Agilisys, and this role will support the EUC Team Manager in responding to Desktop Support Incidents and Service Requests that require physical site visits.
Specific duties
Depending on the project, you will need to be comfortable doing the following:
Provide face-to-face support at client locations as allocated
Provide support to States of Guernsey
Responsibility for personal and team SLA & KPI adherence
Hardware support, configuration and troubleshooting for all partner Laptops, Desktops, Tablets
Software support, configuration and troubleshooting for partner application
Troubleshoot IT related issues using the service management system and directly with customers
Office-based Remote Support when required
Liaising with 3rd Party Suppliers
Opportunity
This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else. As an EUC Engineer, you will have the opportunity to work in a field-based role, resolving incidents and service requests through physical site visits. This role will allow you to expand your knowledge and skills in multiple Desktop and Laptop configurations and environments, as well as in IT security and Microsoft Office 365 product suite.
ABOUT YOU
The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.
The Ideal Candidate
Experience of multiple Desktop and Laptop configurations and environments
Communications & configuration knowledge
Effective verbal, presentation, listening and communication skills
Knowledge of Windows Operating Systems including Windows 10
Knowledge of Active Directory
Knowledge of IT security (firewalls, antivirus etc)
Production knowledge of Microsoft Office 365 product suite – not just using it, but installing and troubleshooting common user queries
Knowledge and understanding of PC builds, motherboards, CPUs, memory, disks etc.
Knowledge of SCCM
ITIL Foundation V4
A relevant industry qualification or equivalent experience in Microsoft desktop technologies or administration e.g Windows 10, M365, Azure, Intune, SCCM
Good Communication skills
Attention to detail
Ability to work under pressure and prioritise support issues
Prioritises and organises own work to deliver to agreed deadlines
Demonstrated problem solving and analytical skill
Good time management skills
Customer facing experience
Flexible approach to work
Rapidly establishes credibility with clients & maintains a networking relationship
Takes a broad perspective to problems and spots new, less obvious solutions
Makes accurate decisions in a timely manner, sometimes with incomplete information and under tight deadlines
PROCESS
Simply submit your CV.
By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing [email protected] – but please note that this means we will no longer consider you for the role you have applied for.
We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.
Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.
Agilisys
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