Hurtigruten
Job Description
About the Role:
Inspire and guide customers in booking extraordinary journeys to our destinations. As a passionate and experienced travel consultant, you will be at the heart of our customer interactions, bringing our extraordinary voyages to life. You’ll inspire our guests, guiding them toward once-in-a-lifetime journeys to some of the world’s most breathtaking and remote destinations.
Provide expert service to ensure seamless, unforgettable experiences for B2B and B2C customers. In this role, you will delight our guests by delivering exceptional service from their very first call. You’ll play a key part in assisting both B2B and B2C customers, providing expert advice, and ensuring each guest enjoys a seamless and unforgettable experience-from booking through to their journey’s end.
Key Responsibilities
As a skilled salesperson, using proven sales techniques to understand customer needs, effectively converting inquiries into bookings through both inbound and outbound contacts, helping to exceed sales targets, meeting operational KPI’s and delighting our guests.
As a dedicated guest representative, you will maintain regular communication with both guests and internal product owners to ensure total satisfaction, handling calls and emails with care and attention.
As an enthusiastic explorer, you will provide expert advice and personalized recommendations to enhance the guest experience, whether through suite upgrades, excursions, or pre and post voyage offerings.
As a responsible team player, you will manage all customer information by entering, updating, and documenting it accurately in our CRM and booking systems, following standard operating procedures to ensure consistency and quality.
With a passion for continuous improvement, you will actively gather and communicate guest feedback, working alongside global colleagues to improve processes and documentation. You will also promptly identify, escalate, and resolve any client concerns in a timely and efficient manner.
Requirements
Excellent written and verbal English language skills (at least C1 level)
You are an experienced travel consultant with a passion for travel, proven sales expertise, excellent customer service skills, and a strong track record of achieving KPIs and delivering unforgettable guest experiences.
You are a quick learner, adapt to change and proactively seek to continuously update your knowledge of Hurtigruten experiences, products and services and seek feedback on your own interactions and performance.
You thrive under pressure and maintain professionalism, ensuring exceptional service even in challenging situations.
You have the passion to meet and exceed set sales targets.
You have a strong guest-focused attitude and good people skills to work effectively in a team-based environment.
You have a can-do solution mentality and can multitask.
Working hours:
This is a full-time role with a 40-hour work week, scheduled on a rotational shift basis. Working hours are between 06:30 and 22:00, Monday to Sunday. Travel consultants must be available to cover our opening hours.
Additional information
The start date is 12.05.2025.
We can hire people with EU living and working permits only
Earning: Base salary from 1575 EUR /per month (gross), plus sales commission.
Company offers
At Hurtigruten, we believe in making work as exciting as it can be. Here’s what we offer:
Time to Unwind: Say hello to 6 extra days off on top of your 28-day annual vacation. Your well-being matters!
Stay Fit, Stay Insured: Enjoy a flexible benefits package that includes sports compensation. Stay active, stay healthy! Or we’ve got you covered with extra health insurance. Your health is our priority.
Learn and Grow: Get support for your language learning journey. Expand your horizons with us.
Success Breeds Rewards: Your hard work pays off with commission based on your sales. Your success, your earnings!
Voyages of a Lifetime: Enjoy fantastic staff benefits for our company’s voyages. Pack your bags, we’re going places!
Positive Vibes Only: Immerse yourself in our friendly, positive, and fun atmosphere. Work doesn’t have to feel like work!
Ambition Meets Enthusiasm: Be surrounded by enthusiastic and ambitious colleagues. We’re all in this together!
Health and Wellness: Hit the gym and relax in our sauna right here in the office. Stay fit, stay zen.
Party Time! Join in on different team and company events – Christmas party, Summer days, Health Month, and more. Let’s celebrate together!
World at Your Feet: Experience a truly international working environment and carve your own career path. The world is your oyster!
Fuel Your Day: Enjoy free tea and coffee. Stay caffeinated, stay productive!
Embrace Your Freedom: Work in shifts while the rest of the world is at it, and relish your day off during the week. Freedom never felt so good!
Ready to embark on this exciting journey with us?
Apply now and let’s create something amazing together!
Development:
Comprehensive Training for a Meaningful Career in Sustainable Travel. You will begin with a comprehensive training and nesting program that will provide you with the skills for the role.
Regular coaching and one-to-one support. This ongoing development focuses on enhancing skills and ensuring all the tools and knowledge to deliver the best possible guest experiences, and succeed in role.
CV Keskus
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