Panama Outsource Solutions, S.A.
Detalle del aviso:
Salary
$ 1250/month
Monday- Friday
Full Time- Permanent Contract
Private Insurance Provided after 3 months
Panama Outsource Solutions is seeking an English speaking Web Support Engineer who is comfortable working with a small team of experienced engineers supporting our client’s web-based software solution that provides loan origination and loan servicing functions to their clients. The Web Support Engineer will serve as the point of contact providing support for Brokers and Lenders on the client’s proprietary system. On a regular basis, the role will break down to 60% support, 30% software testing, and 10% project management. The development and testing is done using various platforms, including Windows and Linux, using a variety of commercial and Open Source tools. As such, the role will have responsibility for test plans to ensure the delivery of quality software applications up to a moderate level of complexity. Additionally, the Web Support Engineer will be involved in the development of user stories, working alongside our team of developers and product owners. As a part of this, the Web Support Engineer will be responsible for creating backlog items based on customer feedback and bugs discovered during support. Ideal candidates will be excited by the opportunity to work in a dynamic role that provides exposure to development, testing, project management, and client-to-support contact.
ADVANCED ENGLISH REQUIRED
Primary Responsibilities:
Become familiar with the customer system and to be comfortable working with our customers on it
Become familiar with the Private Money Real Estate Investment business
Assists internal and external customers with support issues, tracking those issues
Provides professional and courteous support to our Brokerage and Lender customers
Be able to properly document any issues that can not be corrected, so that our development can address them
Proactively establish and maintain effective working relationships with our sales, compliance, and engineering teams
Documents all issues and assists in their resolution
Participates in the internal quality consultation provided to business or technical partners
Records and reports on defects discovered during the QA and UAT testing phases
Fix data issues by creating SQL
Suggests and implements process improvements for Support, Quality Assurance and testing processes
Qualifications:
Advanced English required
Must be capable of working well in groups and independently
Must have demonstrably clear written and oral communication skills as well as analytical skills
Familiarity with issue tracking databases, such as Jira or Team Foundation Server
Phenomenal attention to detail
Proficiency in organization, prioritization and time management skills
Experience with SQL and Databases, preferably MySQL at an intermediate level
Application, or Customer Support experience
Experience quickly learning new software products
Demonstrated ability to learn business concepts
Experience working with remote team members & offshore developers
Proficiency with Microsoft Office Suite and other software
Preferred Qualifications:
Familiarity with documenting software defects, writing test plans from predefined requirements and contributing to requirement definition to ensure testable requirement
Experience with CPanel and file structures
Basic understanding of HTML, CSS, JS Education
AS, or BS in MIS, CSE, CS, or Physics or equivalent combination work experience in a similar function required.
Schedule:
Monday-Friday, Regular hours aligned with EST time zone (Ideally 8am-5pm or 9am-6pm)
Konzerta
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