Write Edge

We are looking for like-minded individuals – people who are passionate, disciplined and focused – to join our mission to become Singapore’s leading English and Writing Specialist. Are you a driven, resourceful, committed, creative and independent individual? Join us for a fruitful and hands-on experience!

The enrolment team is in charge of working on increasing the enrolment and retention of students and providing new parents and students with a seamless client experience.

Job Responsibilities: * Skilled in engaging clients and building rapport over online enrolment platforms of the company

Able to work with other departments to understand operations of the company and ensure seamless client experience

Handle clients’ feedback professionally and promptly

Delivery of excellent customer service standards

To drive enrolment, retention and conversion numbers over online enrolment platforms

To manage customers’ feedback and queries in a timely and professional manner.

Respond to enquiries on all platforms

Delivery of enrolment, retention and conversion targets

To work with managers to set enrollment targets

To assist with follow up of recruiting of new students through activities such as Open House or Information sessions at least 3 times a year

Perform any other duties and responsibilities as and when assigned by management.

The ideal candidate:

Has a proven track record in achieving aggressive sales target and customer service

Is able to work 4 weekdays and 1 weekend

Has knowledge of and experience with Hubspot would be an advantage

Possesses excellent spoken and written communication.

Is able to work in a fast-paced environment and be resilient under pressure.

Is a team player and able to work with minimal supervision

Possesses emotional maturity and interpersonal skills.

Possesses strong administrative skills and tech-savvy.

Is proficient with Google Suite

Holds a Bachelor’s Degree in Business Management/Hospitality or equivalent preferred.

Work Location:

Please note that this is a remote position

Working Hours:

Weekdays: 1pm-10pm

Weekend: 830am-630pm

Working days will be fixed, assigned at the point of offer based on candidates’ experience and company needs.

Read more about how it is like to work at Write edge here:

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Write Edge

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