Entry-level Call Center Representative (REMOTE)

The Bluebell Group, LLC is currently seeking enthusiastic individuals to join our team as Call Center Representatives. This is an excellent opportunity for entry-level professionals looking to kickstart their career in customer service and build a strong foundation in the industry. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional assistance and resolving inquiries or concerns with professionalism and empathy. You will handle a high volume of inbound and outbound calls, ensuring a prompt and efficient resolution to customer issues while maintaining a positive and friendly demeanor. We are looking for individuals who possess excellent communication skills, both verbal and written, and have a strong ability to build rapport with customers. Your attention to detail, problem-solving mindset, and multitasking abilities will be essential in delivering outstanding customer experiences. While previous experience in a call center environment is considered a plus, it is not required as we provide thorough training to set you up for success. At The Bluebell Group, LLC, we value teamwork, integrity, and personal growth. Alongside being part of a supportive and collaborative environment, you will have access to professional development opportunities that will enable you to enhance your skills and advance your career within the company. If you are a motivated and customer-focused individual who is ready to embark on an exciting career in customer service, we invite you to join The Bluebell Group, LLC as a Call Center Representative. Apply now to be part of our dedicated team and contribute to our mission of delivering exceptional service to our valued customers.
Primary Responsibilities:

Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as eligibility, benefits, providers and claims

Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being

Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member

Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

Provide education and status on previously submitted pre-authorizations or pre-determination requests

Meet the performance goals established for the position in the areas of: service levels, call quality, customer satisfaction and attendance (among others)

Other duties or project may apply.

This role is equally challenging and rewarding. You’ll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

Demonstrated familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

Ability to work 40 hours / week during standard business operating hours Monday – Friday.

Bilingual Spanish/English proficiency.

The Bluebell Group, LLC