Integra Personnel Inc.
Restoration Estimator with Xactimate and Symbility – REMOTE
1. This position is 100% Remote
2. Salary Base $60k – $90k dependent on skill level
3. Performance bonuses
4. Growth opportunities
5. Company prides itself on accurate estimates and superb client relationships that are developed and are ongoing
6. As part of the process, there will be an Xactimate Practical as part of the interview.
Job Description
My Client Company serves Insurance-Repair Contractors to support them with estimating and administrative requirements from Insurance Carriers.
You will be responsible for understanding estimate and scope preferences, internal quality assurance, managing the delivery process, and maintaining client expectations for delivery times and quality of estimates.
You will resolve any issues that arise to ensure customers are satisfied with our services.
In this role, you should be an excellent communicator who is able to grasp TPA/Carrier/Contractor relations
and needs, and brainstorm ways to satisfy them.
If you have knowledge of our industry and a hunger to improve it, we’d like to meet you.
Your goal will be to help us safeguard our revenue and retain our clients.
Responsibilities
Review estimate requests and assign them to Production Team
Quality Assurance review and Estimate delivery to Clients
Maintain Estimate Delivery Time and Quality expectations
Write Xactimate & Symbility estimates
Manage TPA/MRP/Carrier requirements and reach quick settlements
Work with Intake and Production teams to improve estimate delivery process
Build relationships with key employees among clients
Act as point of contact for complaints and escalate issues as appropriate
Ensure both the company and clients adhere to contract terms
Set sales and revenue targets and work diligently to meet them
Collaborate with internal teams to address customers’ needs
Help sales team up-sell services
Skills
Expert/Advanced skill in Xactimate and Xactanalysis Required
2+ Year Symbility software knowledge Preferred
Experience with TPAs, MRPs, and satisfying Carrier Requirements for Contractors Required
Experience with DASH/Nextgear, PSA, and Restoration Manager Preferred
Experience with Matterport Preferred
Proven experience as a Client Relations Manager or Relationship Manager
Experience tracking relevant KPIs (e.g. customer satisfaction)
Proficient in MS Office
A customer-oriented attitude
Excellent communication and negotiation skills
Problem-solving aptitude
Ability to work well with a team
Position Particulars:
1. Hours are
Integra Personnel Inc.
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