Fitness Machine Technicians of Pacific Northwest
Benefits:
Provided Computer and office supplies
401(k)
Bonus based on performance
Competitive salary
Home office stipend
Opportunity for advancement
Profit sharing
Training & development
Job Summary: We are seeking a motivated and detail-oriented Field Technician Coordinator to join our team. This remote position will involve coordinating field technicians’ schedules, managing logistical details, and providing front desk support for customer inquiries. The ideal candidate will excel in communication, organization, and problem-solving.
Key Responsibilities:
Field Technician Coordination:
Schedule and dispatch field technicians for service calls throughout our large Washington State territory.
Communicate with technicians to ensure they have necessary resources and information for their assignments.
Monitor technicians efficiency in labor hours, rechecks, revenue targets.
Assist in resolving any issues coordinating between technicians and customers as needed.
Compile and create work orders for technicians with given information.
Understand service call priorities and needed timelines.
Front Desk Support:
Serve as the primary point of contact for customer inquiries via phone, email, and text.
Provide excellent customer service, addressing questions and concerns promptly.
Maintain accurate records of customer interactions and service requests in our database.
Qualifications:
High school diploma or equivalent; additional education in business or a related field is a plus.
1 year minimum previous experience in a coordination or administrative role, preferably in a service-oriented environment.
Previous experience handling phones, talking with customers and business partners.
Strong organizational skills and attention to detail.
Excellent communication skills, both verbal and written.
Proficiency in Google workspace and experience with scheduling software.
Ability to work independently and manage multiple tasks simultaneously.
Benefits:
Competitive wage and benefits package past specified period of employment.
Flexible work hours.
Opportunity for professional growth and development.
Starting Wage: $20-$22
Schedule: Monday-Friday 9am-3pm PST
If you are a proactive and dedicated individual looking to contribute to a dynamic team in a growing company, we encourage you to apply!
Fitness Machine Technicians of Pacific Northwest
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